Reviews (195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its simple one-question survey format that effectively engages customers and provides actionable insights, enhancing customer relations and service quality. The user-friendly dashboard allows for easy segmentation of customer responses and integration into testimonials pages. Features like automated reminders and customizable survey questions add to its flexibility. Merchants also commend the quick results post-installation and the responsive, personalized customer support, making it a valuable tool for boosting customer engagement and satisfaction.
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Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.
Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.
I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Great app and amazing customer service.
It's just so simple to setup. Looking forward to see what kind of impact CG has on my site
The survey is available in multiple languages, hopefully the dashboard will be available in multiple languages soon, too
Thanks for this awesome app! The cutomized e-mail looks great
This app is extremely powerful and the support is also just amazing. You wont regret this. :-)
The support team responds quickly - great communication
Easy-to-use. Jurag is really helpful!
The survey is available in multiple languages, unfortunately the dashboard isn't.
Very impressed so far. Great integration with our website, instant validation!