Customer.guru Net Promoter NPS , 195 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.
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Love the simplicity of the survey email. Just installed this, but it's awesome they have a free plan. Thanks!
couldn't able to download customer list
TOP DU TOP SA PERMET DE SAVOIR CES PRODUIT
So at first I thought this was just another customer service channel. Turns out it's not about how you get data in, it's about what you can do with the data once it's in the system.
We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.
Exellent service and very user friendly!
Amazing and simple tool! Will be a huge help fine tuning our store going forward!
OK, i honestly did not belive that this was important for my site. I already had Product reviews and a Norwegian pricerunner site. However i learned that my clients reply to this simple form alot more then other review types. It's a quick and effective way for me to track how happy my clients are, and to catch trends both in products, quality and customer sattisfaction.
Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review.
Giving it a 4 so far. Great communication, want to see how the APP benefits the business