Customer.guru Net Promoter NPS , 195 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.
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We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor which does not make sense as the person's order even got upgraded shipping and delivered within 2 business days instead of the standard 12-20 business days delivery. Then our option is to contact or reply to the customer?????????/ They want you to email them before posting a negative review on but their message thing keeps closing before you finish...
I like the app but I thought the survey was sheduled for tomorrow but it went live right away for some reason. Also, the email I supplied for replys didn't take. We are getting replies, but on the wrong email address.
Just installed and i got all but great things to say as of right now :)
Good app, but the price is very high
This app is great for getting feedback from customers. I really like the design and simplicity of the app. The only drawback I see is the pricing offer - I miss an option between the free one and the $50 one - I would appreciate an alternative of survey up-to 200 customers.
Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more. It would be great to have a way post the reviews on the website as well.
La idea de la aplicación es muy buena pero no es funcional pues no se puede mostrar en el homepage o en una página interna. PAra lograr ello hay que conocer códificar y eso limita su aplicación.
Muy limitada.
Aprecio su interés en arreglar el problema. Me contactaron y arreglaron los inconvenientes.
Expensive
and why do I have to do 100 characters?
and why do I have to do 100 characters?
and why do I have to do 100 characters?
Great app very pricey for small start-up business. Need a plan for under <1000, would love to continue to use it.
Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store.