Customer.guru Net Promoter NPS , 195 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.
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Very happy with this app. works perfect. 10 out of 10
Amazing piece of kit. Very useful for learning how to make your store better and more effective.
PEnding to use it more! But until now is okey! I like it, it's super intuitive and friendly to set up
so easy to use the responses from clients is great to help improve everything
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
Great app! Easy to install,and easy to use.A very useful tool.Recommended.
Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
still trying to get around it
I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Hey Nic,
I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best.
For others reading this:
* you can unschedule email surveys in Advanced settings > Scheduled surveys
* you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time
* there are 2 locations shown next to every customer review:
a) the shipping location customer entered when placing their order
and b) location based on the IP address of customer's device when they wrote the review.
Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection.
* when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans.
If you have any other questions, please email juraj@customer.guru directly, we're happy to help!
It will give you a really good insight into what is happening with your site. I wish we got this 2-3 years ago. Probably, would have lost less customers.