Reviews (1,077)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail pricing on a single platform, enhancing operational efficiency and market positioning. The "Detailed Pricing" feature is particularly appreciated for allowing specific prices or discounts for different customer segments, accessible post-login. The app's customer support is frequently praised for its responsiveness and effectiveness, especially in aiding with integration and customization for complex setups. Merchants also report a positive impact on sales due to advanced pricing strategies like quantity discounts, making it a robust tool for eCommerce businesses.

December 18, 2018

My store needed a complex pricing structure. I needed several different levels of pricing for specific customers, and I also needed the ability to assign each customer a certain level without them seeing prices. This app, combined with the Bold Memberships app, did everything I needed it to do. I could bulk import my product pricing, making it very quick and easy to apply the different pricing levels to my store, and with memberships, no customer can access the pricing without me first assigning a level to them.

Getting this all set up was extremely tricky and complicated. I want to thank Peter Gregg from Bold support, who not only answered all of my questions promptly, but was able to help me with both apps and get my store set up the way I needed it to be. I couldn't have done it without him. Excellent customer service and overall a great couple of apps!

Kevro International Inc.
Canada
4 months using the app
October 11, 2013

Amazing app to create different pricing structures. For us was used for wholesaling and it did the job perfectly. The support was excellent with accurate information and very prompt response.

Well done guys!!!

sandbox
United Kingdom
4 months using the app
December 3, 2018

We just love this app, and even more than that we love the amazing customer service that backs it up. Bold's dedicated staff will happily work with you to modify or customise code for you. And they'll stick with you until any issues are resolved - no matter how complex they are! In fact if you are under the pump and forget to continue with a ticket you've opened with them, Bold will touch base to see how you've gone with it. So they really want you to succeed! Full marks from us, thanks Bold.

Hamag Australia
Australia
4 months using the app
Edited January 7, 2020

I use this app to do high-quality quantity breaks on my website. Not only is it fantastic, but Abhi and Guri (customer support and app experts) walked me through everything every step of the way! It was quite a pleasant experience getting everything up and running and I can't say enough good things about Bold and their aps :)

feminine focused
Canada
4 months using the app
BOLD replied January 8, 2020

Hi there! We're so happy to hear that you're enjoying our Quantity Breaks app. :-) It's an awesome way to provide wholesale discounts to people buying in bulk!

It's fantastic to hear that you had an awesome customer service experience with Abhi and Guri! We appreciate the review very much, thank you. Please don't hesitate to reach out if you need anything else!

December 11, 2018

The customer service Nir, Sam' and 'Guri' provided was outstanding!!! I wish every customer service rep handled there customers Like them.

Thanks a lot for your help

toncoinshop
France
4 months using the app
May 24, 2013

These guys went above and beyond to help us and worked until after midnight to get the app installed for us. During the install process, they had a Skype call to help walk me through the process.

This app is the best one out there. We're using it to handle our wholesale accounts. It is the best one that integrates with the store easily.

Highly recommend these guys!

Triton Nutrition
United States
4 months using the app
June 5, 2014

Really great experience with this app so far. Just make sure you watch the introductory video before diving in. There are some tidbits in there even web savvy people couldn't know without seeing it. Works like a charm and the customization is through the roof.

Wood & Penny
United States
3 months using the app
Edited November 6, 2018

This change is terrible. It is not functional and it takes me 3x more time to make the changes I need to my customers detailed pricing.

LCDcycle
United States
About 5 years using the app
January 24, 2014

Awesome app !!!!!! allowed us to sell to our wholesalers has taken a huge headache out of different setups for our wholesalers and has allowed another level of service for our best customers very cool

Slyde Handboards
United States
3 months using the app
November 29, 2018

As with BOLD's other apps, Custom Pricing is a great app with an incredible support team behind it. My onboarding specialist Abhijit is the hero of the day. He's super patient in walking me through all the features and provided suggestions where needed. We're going to use the app to differentiate between customers from different industries and can already foresee that we will benefit tremendously.

Filtrous
United States
3 months using the app