Overall rating
4.5
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage individual customer pricing, making it ideal for both retail and wholesale businesses. Its detailed pricing feature, large product catalog handling, and automatic customer tagging are particularly praised. The app integrates well with other Bold apps and the support team is known for their quick, effective responses. However, some merchants report compatibility issues with other apps and themes, and find the interface somewhat difficult to navigate. Despite these minor issues, the app is generally seen as efficient in managing different pricing strategies.

February 17, 2023

Brysen from support was super helpful and very quick to reply. Thanks to him we were able to fix our problems!

GOOD Beauty
Netherlands
About 2 months using the app
BOLD replied February 17, 2023

Thanks for your kind review. We are just so happy to hear that Brysen was able to give you such great support. We are always happy to help to make sure you are on the right track! Thanks for choosing Bold!

December 20, 2013

This app works! I'm happy with it and would definitely recommend it to anyone who wants to create customer loyalty through pricing tiers. I had no issues with installing the app and am grateful at how easy it is use! However, there are 2 things I would like to share if you are considering this app:

1) This app works by creating additional variants for your customer tiers. If you are on a basic plan (like myself) with limited SKUs, you will see this app taking up a lot “SKU space”. For eg. A product with originally 3 variants can balloon up to 12 variants with 3 customer tiers. For me, I exceeded my SKU limit and had to scale down the number of products I can offer with this app.

2) Unfortunately this app, at the moment, does not integrate with Shop Pad. Those browsing my store using Shop Pad can see view the prices for the different customer tiers. And those purchasing items using Shop Pad can't seem to activate their special tier discounts. As I understand, there is some integration work being done to fix this by next year. Until then, I can’t use Shop Pad with Customer Pricing. Sigh.

There are definitely areas for improvement, but so far this app is the best I have seen around and most relevant to my needs. :) Do give it a try!

Soap Artisan
Malaysia
Almost 3 years using the app
January 27, 2014

A few hiccups when uploading to my site, but the team was very quick and responsive to investigate and repair the issues. It was fairly simple to implement and look forward to using the app as another way my wholesale accounts can see current inventory and place an order. Thanks for the great app!

Anne Holman Jewelry
United States
About 2 months using the app
Edited February 12, 2024

Should you require an application characterized by inconsistent functionality, coupled with a support team whose assistance is often limited to basic troubleshooting such as enabling or disabling features, this software may meet your criteria.

Baden Sports
United States
Over 2 years using the app
BOLD replied March 28, 2022

Appreciate the kind words. The team is always happy to assist. We will be sure to pass along your wonderful feedback to Azm! Thank you for choosing Bold!

May 6, 2014

This app is awesome. It opens up a whole range of creativity for online marketing.

Art Urbane
United States
About 2 months using the app
June 19, 2017

Beautifully easy.
Worth paying for the installation.
Setting up different product groups and linking them to discounts is a piece of cake.
We're using it to allow paying members to access discounts on certain products.

Squarestudiouk
United Kingdom
About 2 months using the app
February 15, 2016

Works exactly like it says it does and really isn't too bad to install on your own. Thanks bold!

Kicky Wiggles
United States
About 2 months using the app
August 26, 2016

Straightforward app for adding wholesale and preferred customer pricing to our store. The customer support and follow up was appreciated as well as the informative videos of how to set up for the website novice.

Savage Field Hockey
United States
About 2 months using the app
March 31, 2016

A great app and works really well for us too separate retail and wholesale customers' accounts.

We spent a while trying to find something at a reasonable price to present our wholesale operation and this one does it very simply. Lots of videos and set up support. Really helpful team.

Goat Leather Bags
United Kingdom
About 2 months using the app
May 2, 2013

It's really nice to handle the wholesalers and VIP customers. Especially to make different pricing tiers per each brand, type or collection.

KollectionK
South Korea
About 2 months using the app