Helium Customer Fields , 288 reviews

Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 7, 2022

The app is extremely easy to use, and has numerous functionalities which are very useful. We needed to do some complex forms with rules and requirements that was easily and quickly rectified with the support team. Brilliant customer service and execution. 5 stars all round, and thank you!

United Kingdom
Time spent using app: 24 days
Helium replied February 7, 2022

Brilliant! Thanks for sharing your experience with form rules and our support team. 😄

February 4, 2022

The app did just what it promised and what I expected. The form builder works great, it provides amazing flexibility to build but is easy enough to use. To add files to a customer is the best feature of this app.

United States
Time spent using app: 28 days
Helium replied February 4, 2022

Yay! Glad you're getting good value out of the form builder + file upload feature for your wholesale store 🎉

January 24, 2022

Excellent app, with FANTASTIC customer support. They helped me out get a complex project on track. Before this app I was very worried not be able to meet my client's requirements. But Customer Fields is very sweet to use and helps you with things that otherwise would be very complicated. It has a very nice interface, allows you to set up your form as a multi step or single page one, allows you to create rules to hide and set fields. AND, has an API that allows you to set hooks, and other advanced functions. All in all I'm very happy with this app.

Wove Made
United States
Time spent using app: 11 months
Helium replied January 24, 2022

Thanks Wove Made! It's always nice to hear that our app and customer service team are creating simple solutions for our customers. 😄

Edited October 24, 2021

We used this app for many aspects of our website and it has helped us tremendously. The customer service is very knowledgeable in all areas of shopify and coding/integrations and they are very responsive. In addition to the using the app for custom signup fields, We actually use it as a central database for storing crucial information on all our customers, including using it as an infrastructure for storing back end data on each customer in an organized fashion. We highly recommend this app.

United States
Time spent using app: 3 months
Helium replied January 12, 2022

Nice shout out for the underappreciated customer database! Thanks for the great review (and apologies for the late reply). Cheers!

October 6, 2021

Very easy to use. Wish Shopify would just have a lot of this built in, but thanks to your app team you fill in the void with these perfect feature sets.

TCK Corals Wholesale
United States
Time spent using app: About 1 year
Helium replied October 8, 2021

Thank you for the feedback! "Perfect feature sets" made our dev team blush 😊❤️

October 5, 2021

This is an excellent app with versatile options that really allow you to tailor the onboarding experience for your customers. The support has also been excellent with quick and clear responses that helped me move forward quickly.

JoJo Online Store
South Africa
Time spent using app: About 1 year
Helium replied October 8, 2021

We're so happy to know that you're enjoying the app's features, and that our support team has been able to assist when needed. Thanks for taking the time to leave a review!

October 4, 2021

Customer fields is a fantastic app which has resolved our issue of creating a dedicated form for wholesale customers. Extremely easy to setup and design as we wished. Perfect.

The Vape Network
United Kingdom
Time spent using app: 14 days
Helium replied October 8, 2021

😊Thanks for the feedback! It's awesome to hear that you were able to get a form for your wholesalers up and running with ease

September 21, 2021

Really pleased by this app. I have been able to create highly customized forms with no problem at all. Their support team is super responsive and helpful. I can only recommend !

Time spent using app: Over 1 year
Helium replied September 27, 2021

We sincerely appreciate your feedback and recommendation! Thanks for taking the time to leave a review ❤️

September 14, 2021

I ran into a small issue with importing my customers for a client and it seemed out of my hands. I reached out and was given the best help and turned out I simply saved the file wrong lol They were kind and very helpful, I recommend using this app.

Safari Ltd Wholesale
United States
Time spent using app: 5 days
Helium replied September 16, 2021

Thanks for the recommendation! Our support team is happy to assist if any other questions come up 👍

September 3, 2021

This apps works well. The tutorial video was very helpful and made it a breeze to set up, especially for someone very new to Shopify.

Medicos TX
United States
Time spent using app: About 1 year
Helium replied September 9, 2021

It's awesome to hear that you were able to get up and running with ease! Be sure to reach out if you need anything from our side 🤗