DEAR Inventory

DEAR Inventory

by DEAR Systems

Retail, Manufacturing, Wholesale, Dropshipping, Consignment

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    74% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    11% of ratings are 1 stars
    (5)

All reviews

5 reviews

Evolve Skateboards USA

Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end"
Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 hours to respond. Most of the time a new rep will reply, so you have to start a square one, only to have you inquiry forwarded to a tech that offers no help

Developer reply

March 26, 2021

Hello Adam,

Thank you for your review. We process orders from 1000+ Shopify shops on a daily basis without any problem. The issue you are facing is caused by ShipStation as there are errors triggered by them. We do our very best to support our valuable customers by having a dedicated Technical Suppor Team to analyse and provide timely feedback on any technical issues. Our technical team has been working alongside you with the issue you have been facing. Please note that ShipStation is a third party application that is beyond our control. 

To help our customers, we have been aliasing on behalf of our customers with ShipStation to get the issues fixed. I would request you to reach out to them regarding the ShipStation issue you are facing.

Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.

Regards,
DEAR Team.

Moss LED

The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you.

Buildmat

It doesn't push changes to a Shopify order across to DEAR, they suggested manually deleting the order in DEAR and then resyncing and that was pushing wrong information across. Wouldn't have gone out of my way to give it one star normally, but I actually thought this could cause issues called and asked prior to implementing and they told me that it would be able to handle that when it doesn't. It was 1 or 2 things that i called and asked about and both concerns they said DEAR is built to handle these situations and only after implementing they then backpedalled and said it can't handle it. Super annoyed with all the time wasted wouldn't be surprised if i found out that their tactic to promise the world and after implementation users probably invested to much time to change.

Elmwood Electronics

We spent about a week trying to launch DEAR on our store and the experience was terrible. Slow support that takes 24 hours to respond, and when they do respond they don't always answer our questions. The guy who is supposed to help us with our integration hasn't responded to an email in 2 days. Top it off with a buggy Web 0.5 interface. You would think they would put their best foot forward when a new customer signs on, but fortunately they showed their true colors upfront. Stay away from DEAR Inventory unless you like self-inflicted pain.

Developer reply

June 21, 2019

Hi Craig,

Sorry to hear you are having difficulties getting up and running. I checked all tickets were responded to date please see ticket number #126642 from Marvin asking you to send the error returned from Shopify " The remote server returned an error: (500) Internal Server Error.: {"errors":"Internal Server Error"} " to their support team. We are still waiting on response from you on how that went? Other issues are setup related and we will have someone from customer success team reach out to you asap to assist.
Regards
DEAR Team

Desmond & Dempsey

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

Developer reply

June 21, 2019

Hi There,

Thank you for the feedback and sorry to hear we have let you down in support. We are constantly working on improving customer success and majority of our first responses are within the first hour. Please note we have a 24/5 phone line so if your matter is urgent and you would like to speak to someone you can contact us by phone or alternatively visit our website and use the online chat.
Best Regards
DEAR Team