The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Needed an app to see all my user queries from social media and emails at one place. Delight chat does exactly that and also has a seamless integration with shopify. Thanks to Baz for helping me set it up with ease.
Better than Zendesk and Freshdesk. I've used all those and Delight is more intuitive and simple to use.
Been using this app for over a month now, really like the fact that everything is in one window. from Order information (majorly for WISMO queries) to product links/images (for conversational commerce), its reduced our reply time and effort significantly. With Instagram DM's integration done last month, its really become a one place solution to engage and help our customers.
The Nestery is an Indian marketplace for children's and parenting products. With over 300+ vendors and a large customer base, we moved from Freshdesk to DelightChat in April, so we could have all members of our rapidly growing team on one system to address any queries from customers, vendors and all other stake holders.
Working with DelightChat has been a really great experience. Whatever initial hiccups we experienced were immediately sorted by Sankalp and Preetam's team.
What we like:
1. Widget on website - Has made customer support more visible and accessible to our customers.
2. Inbuilt Fast replies and Shopify syncing - They sync with Shopify seamlessly and have inbuilt replies with dynamic fields for a lot of the repetitive queries that a customer tends to have in Ecommerce (Where is my order?!).
3. Costing is not per user and hence, more economical for small businesses who are scaling up.
What we are hoping to see in their next update:
1. A hyperlink that we can share to the widget for queries on channels like Insta DMS, which does not yet link to DC
2. Insta DM integration (coming by June end from what I hear).
Biggest plus of all - Their team is super responsive and easy to access on Whatsapp. Thank you Sankalp and Preetam for building this, and making life simpler for us at The Nestery! :)
We started using DelightChat to have a multi-channel team inbox to manage every customer query as best as we could. The app has a clean UI. It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments. We have received prompt responses, on-point clarifications and great support! Also, we have a clear understanding of the roadmap of features they are going to be releasing - which helps us plan better. Our Proprietor was jumping in joy when we walked her through the team inbox and statistics screens. Definitely recommend for businesses with more than one person handling customer service.
Thank you so much! It's been a pleasure working with Bharath at Studio Y. Ever since their team has onboarded, they have keenly provided feedback on almost every aspect of the app on how we can improve, as well as been patient with reporting issues as we fix them one by one. Couldn't have asked for a better customer to have onboard the DelightChat journey :)
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, a very simple and intuitive UI, and outstanding support. Whats even better is that they are constantly seeking to get better and to improve your experience. Kudos to Preetam and the team for such a good product and for being so customer centric. I only see them getting better and better!
Udit and the entire team at Tilfi have been a joy to work with. Thanks to your feedback, we have been able to make DelightChat a customer service helpdesk loved by dozens of brands. Thank you for being part of our journey :)
This app really help us to have a more organized WhatsApp Business so we can speak directly to our customers and know every piece of information needed.
Thank you Alberto for being one of our first users of the WhatsApp integration with SuperLemon. We're glad that you found the WhatsApp Inbox product valuable. Thank you for being part of DelightChat :)
One word for DelightChat, Game Changer. Absolutely focussing on providing the best customer experience with literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but we wanted something custom suited to our operations and to handle the high volume of tickets across multiple channels and that is where these guys stepped in. The team is very agile and the most amazing part is, whenever there is a blocker, their whole team steps in and solves it almost instantly. We cannot thank the DC team enough for introducing such a wonderful tool out there.
You ought to have DelightChat on your store to streamline, manage & easily handle every customer issue. Very easily replaces multiple 'desk' software & provides solutions for everything that you'd possibly need. Need something additional? DC team is extremely agile & they love to solve your problems quickly. If you aren't using DC, you are missing out big time. Highly recommended!
Akshay and their team have been a 'delight' to work with. From providing quality feedback to being patient with us as we resolved issues, we are glad that XYXX is onboard DelightChat and that we are able to power your customer support operations.
Delightchat stands by its name. Whatsapp, FB and emails on a single panel has eased out our operations and increased our responsiveness.
Have been with them since SuperLemon, these guys have done really good work.
The team has been super responsive and helpful.
They know what the customer wants and they communicate in a way the customer understands it.
Great job guys!!
Thank you Sireesh for the wonderful review. It's been a pleasure working with mymillets over the months, learning about your business and helping you manage customer support. Thanks for being part of the DelightChat journey :)