Reviews (485)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
Edited January 9, 2017

The Good
Simple interface, ideal for attaching pdf instruction manuals or rebates to products.

The Bad
No customization
No sorting options
No way to purge items from the list without editing individual products and removing their associated files
After adding a digital attachment to a product you must refresh the page to change the settings on how that digital file is delivered. There is no way to configure default settings to apply to all products you carry.
If you use SmartVendor-Shopify E360 removing products with smartvendor breaks the list and leaves phantom entries. There is no way to remove these entries. We are looking at completely removing the app and reinstalling it to try to fix/simplify the list.
When we asked about future development we were referred on to a $40/month product that does not work well with stores that have a large number of sku's. We have 4000+ so it would not have worked for us.
No way to attach files to a parent item and all it's sub-variants. Even if all variants use the same file they must all be added individually.

This is all disappointing. The app has a huge potential as an improvement in the system but Shopify seems to be more interested in farming it out to third party developers.

Al Flahertys Outdoor Store
Canada
About 2 years using the app
Edited July 14, 2021

This works well to add a single file to a product. However, it is exceedingly irritating to have to make adjustments on the variant level instead of product level. Ex, to change the fulfillment settings from automatic to manual. Or to add files - you have to individually add each file to each variant. I feel like there should be a tick box, or something in the general settings, to choose to make these changes on the product level. If digital downloads are a core piece of your business and you have a wide inventory, I would look at using another app!

Beehive Wool Shop
Canada
Almost 2 years using the app
Shopify replied July 29, 2021

Thank you for providing your feedback to us here and I can appreciate why the suggestions you have made would make the Digital Downloads app a more intuitive and useful app to use for your Shopify store. I will be sure to pass your feedback onto our development team as merchant feedback is heavily considered when upgrading and improving the platform and our apps. -Victor, Shopify Support

Edited March 4, 2020

This app works did not work for us. It would be nice to be able to use an upload in more than one purchase option. I'm sure the support team will get it working soon.
https://avroliner.com
https://www.kinkytoy.store

Avroliner Project
Canada
Almost 2 years using the app
November 18, 2014

Nice app for digital content downloads and eBooks.

VowFit
Canada
Almost 3 years using the app
December 13, 2016

This is app is great! Makes uploading my ebooks much easier. Thanks I totally recommend
www.shoplife.store

Shoplife Store
United States
5 months using the app
January 2, 2015

We love this app. so glad we found it. It is super easy to use.

Virgin Hair Depot
United States
5 months using the app
September 10, 2018

I've only started using this app. I'm very happy with it. Thanks. Jason Newland.
https://jasonnewland.com/

Jason Newland - FREE Hypnosis mp3 Downloads since 2006
United Kingdom
5 months using the app
May 2, 2017

very useful if you plan on selling virtual products.

Elegantgreatdanejewelry
United States
5 months using the app
July 18, 2016

So far so good.

- Simple and easy
- Handles product variants well.

Jester Frolic
United States
5 months using the app
December 7, 2017

Thank you for this! This has enabled me to sell my music digitally online!. One complaint I have received from a customer though, is that there is a popup advert after paying for a product with Digital Download, and the download page. Not sure if this is the app or if this is a shopify thing?

Tmacmusic
United Kingdom
Over 2 years using the app