Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

January 31, 2024

I recently had an issue with product availability on DSers and reached out to customer support. Alicia's assistance was top-notch! She quickly identified the problem, provided clear instructions, and ensured I felt confident in the solution. Her patience and professionalism made the experience smooth and stress-free. Kudos to Alicia and the DSers support team for their exceptional service!

Epic Essentials Store
United States
3 months using the app
DSers replied February 1, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 5, 2024

Dear Olivia,

I wanted to thank you for the exceptional support you provided. Your prompt and thorough assistance exceeded my expectations. Your expertise and dedication made navigating DSers a breeze. I appreciate your commitment to customer satisfaction and look forward to continued success with DSers.

VISEVERSA
France
8 days using the app
DSers replied May 7, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

February 17, 2024

Great service and most important- Quick!

Thanks a lot David and Holly

PETSON
Israel
5 months using the app
DSers replied February 19, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

February 25, 2024

Lennon from customer service was very nice and helped me solve the problem quickly.. Thank you very much Lennon highly recommends the app thanks to him.

mehmifal_ad_habait
Israel
About 1 month using the app
DSers replied February 26, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 25, 2024

Isak help me to fix my Dsers and AliExpress account. I recommend this app. Thank you!

Her Shop Collection
United States
3 months using the app
DSers replied March 27, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

February 17, 2024

Alicia was a fantastic helper. Solved my issue in a matter of minutes with clear instructions. Thank you! :)

Panko's Products
Australia
6 months using the app
DSers replied February 19, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

May 3, 2024

Excellent service from Villanelle. Helped me clear all my doubts.

Whale Nova
United Arab Emirates
18 days using the app
DSers replied May 5, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

March 1, 2024

Jully was very helpful in sorting out my mapping issues on Dsers. I am very happy with the program and how easy it is to use. It saves me so much time with my orders.

Furry Tails Online
Australia
2 months using the app
DSers replied March 3, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 3, 2024

Communication with Marry was the best experience of my life! The support was at the highest level! Throughout the conversation, I felt that they sincerely wanted to help me solve my problem. It was just wonderful and I want to express my gratitude to Dsers for Marry ☺️

Doggie world
United States
11 days using the app
DSers replied April 6, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

April 26, 2024

I must say, the experience exceeded my expectations! From the moment I reached out with my issue, Person was incredibly attentive and proactive in helping me resolve it.

BKMerchant
Australia
16 days using the app
DSers replied April 27, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team