DSers‑AliExpress Dropshipping , 24,935 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.
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I had some problems with my order. However, Lucy was able to help me so well, everything worked immediately. Insanely good support. Always happy to return! Absolute 10 out of 10!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I have worked with DSers for a while now, and today I had my first run-in with an unexpected issue, that I was able to fix quickly thanks to Isla's help.
Looking forward to working with the great team from DSers, and special thanks to Isla for help.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Customer Support rep was friendly, knowledgeable, and Professional!
In addition to explaining the information I requested, Lena also provided illustrations of what to look for, which made the process as smooth as Oasis.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
DSers customer support agent Irene, was a great help to me today!!! She understood EXACTLY what was going on with my problem and explained thoroughly what the process and next steps were going to be. she provided photos to better help guide me and helped me until I was completely satisfied. #GiveIreneARaise!
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I had trouble in switching my store mapping and let me tell you ! Alice was an amazing customer support representative she helped me step by step with any customer support I needed. She was also patient and attentive. I would recommend Alice anytime! She's amazing!
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
I had trouble with my shipping and was completely lost. When my first order came in, Lily helped me set up my shipping and tracking methods. It was one of the best customer support experiences I've had in a while, especially since she was only limited to chatting. Thanks again, Lily!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Thank you Alicia for your help, customer support is available in few minutes, and easy to communicate with by using messenger
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
@ 2:AM, I did not expect to talk to a real person, but I did. He was so patient and kind. he made sure I understood everything and even went into my account and sent screenshots to make sure I knew everything was ok. I can't thank the rep enough. I hope the rep gets acknowledged for going above and beyond to ensure this customer was taken care of. I wish more companies understood the importance of good customer service like this company clearly does.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Really happy with the assistance of Sherry. Quite clear informations, and guidance very functional. thank you all, from DSERS.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Good app. I've had good interactions with the reps when needing help with information and how to navigate their app. Isak helped me today, and he was great. Not only did he answer my questions, but he also ensured I had screenshots to navigate into the right areas to fix my issues. Thank you!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team