Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

November 16, 2023

Have just started getting orders with Dsers and Raphael was absolutely amazing. He talked me through everything sent relevant information and solved the problem and was also so patient when I was taking the steps he asked me to do as it took a while to sort things. Excellent help and customer service from him I could not recommend him enough and he helped me get the order through. Fantastic! ...

AKD
Sweden
About 1 month using the app
DSers replied November 19, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

December 14, 2023

Lennon helped me in an amazing and very friendful way! Thanks a lot

Zoofury
Belgium
About 2 months using the app
DSers replied December 17, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 3, 2023

I’ve used DSers for more than 18 months and it’s such a vital app for my business. I’ve rarely needed to use their support team but on my most recent experience, the support team were knowledgeable, polite, spoke excellent English and resolved my issue at speed.

Couldn’t recommend DSers highly enough.

Case Monkey
United Kingdom
Over 2 years using the app
DSers replied November 5, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

January 4, 2024

gostei muito do suporte

Hyppe shop
Brazil
About 1 month using the app
DSers replied January 15, 2024

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

February 17, 2024

Merci à Sylvia du service client pour son aide ! Plateforme très bien

Sacdecouchage.com
France
3 months using the app
DSers replied February 19, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 21, 2023

I had the ABSOLUTE BEST customer service Cynthia was kind patient and very Knowledgeable. She made me feel that I really have a shot at making my store work for me THANK YOU THANK YOU THANK YOU!!!

avacilar.com
United States
4 months using the app
DSers replied November 23, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

December 2, 2023

Sandy was very helpful, i really appreciated her help, made me understand Dsers so much better, I highly recommend her.

SAFIRA'S BOUTIQUE
Canada
3 months using the app
DSers replied December 4, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

November 15, 2023

Sandy was super helpful and fast with solving the problem ,hope in the future someone will be helped by her shes doing a pretty good job.

AN1MAL
Denmark
3 months using the app
DSers replied November 16, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 16, 2023

I recently had the pleasure of experiencing the customer service provided by DSers and Support Eden, and I must say, I am thoroughly impressed. Their team exhibited remarkable patience and dedication in addressing my order-related issues. What stood out most was the step-by-step assistance I received, ensuring that each aspect of my problem was tackled with care and precision.

Furthermore, the responsiveness of their support staff was exceptional. Every query of mine was met with a swift and effective response, making the entire process smooth and hassle-free.

Xenos Jewelry
China
3 months using the app
DSers replied November 19, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

January 19, 2024

Excellent service.
J'ai eu une interrogation mais Isla a résolu mon problème en quelques minutes via messenger, merci beaucoup.

RosEternity
France
10 days using the app
DSers replied January 21, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team