Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

November 30, 2023

Sherry solved my problem. Tks!

Tienda Simplificada
Brazil
5 months using the app
DSers replied December 3, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

October 24, 2023

Ran into technical difficulties. They replied on Messenger in minutes and Wendy fixed it quickly. For a free app, that's insane customer service.

eddy.
United States
About 1 year using the app
DSers replied October 25, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 27, 2024

Suporte rapido e eficiente!

Indeskfy
Brazil
About 1 month using the app
DSers replied March 28, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 13, 2024

Atendimento rápido da Rita! Resolveu o meu problema!!!!

Minha loja
Brazil
About 2 months using the app
DSers replied March 17, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

October 6, 2023

While the Shopify integration with DSers-AliExpress is not as smooth as with Customcat - I want to say that the customer service when I reached out for help was top notch. Zoe was kind, thorough, and walked me through each step - answering any of my concerns and providing clear instruction. Wonderful service.

Shadowcat Sanctum
United States
3 months using the app
DSers replied October 7, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 1, 2024

Consiglio a tutti!

GalaxyLightr
Italy
2 months using the app
DSers replied March 3, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

October 25, 2023

Olivia did a good job; she spends a lot of time with me, and she had patience. Thank you and continue with the good work.

Mireilleshop
United States
2 months using the app
DSers replied October 26, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 14, 2023

Its awesome app , Easy and useful , It stimulates the appetite for work , You may rarely encounter a problem with this program but if you did have any problem that will maybe your lucky day to have the chance for meeting my dear super *Sylvia
from customer service , thanks for being kind & fast and Patient and professional in dealing with my questions & problem , good luck .

evesphere
United States
Over 1 year using the app
DSers replied September 18, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 15, 2023

Isak - Thank you for assisting me with my issue and questions!

Squeaky Bank Cleaning Solutions
United States
3 months using the app
DSers replied November 16, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 27, 2023

vivian merci de vos service vous avez été très serviable est clair sur ma demande et votre explication m'as facilité la tache merci

lebonheurdemonchat
Switzerland
6 months using the app
DSers replied January 3, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team