Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify and AliExpress, enhancing efficiency in product sourcing and order fulfillment. Its automation features save time, allowing focus on business growth. The app is praised for advanced order tracking and exceptional customer support, boosting customer satisfaction and retention. The platform is user-friendly and offers a free unlimited plan for beginners. With 24/7 support available via Facebook Messenger, it's an indispensable tool for dropshipping.

December 2, 2023

DSERS is a great app because of the customer service. We had Wendy to assist us and she was able to solve our problem very quickly. I recommend.

Infinite Hoola
United States
About 2 months using the app
DSers replied December 4, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

December 24, 2023

Awsome support! The support responded very fast and solved my issue in a minute :)

FreshSip
Sweden
About 2 months using the app
DSers replied January 3, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 27, 2023

Sandy was so patient, clear in direction and was super helpful with an issue of mine. Thank you Sandy xoxo

Angel Brace
United Kingdom
8 months using the app
DSers replied November 29, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 30, 2023

Eden was so kind and helped me alot! 5 star for him....thank you

Montessori Land™
Italy
6 months using the app
DSers replied December 3, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 23, 2023

I was having an issue with my shipment and I reached out to live chat and the customer service experience was very friendly and was happy to help.
My live chat was with Lucy and she was nice and patient.
My issue was solved and my order was shipped. Thanks so much Lucy!

Supershopbis
Canada
3 months using the app
DSers replied November 26, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

November 13, 2023

I asked one question I was stuck and Nephele helped me right away. He found the exact information I was looking for.

Thanks Nephele
Very efficient

Cuisine Utile
Canada
9 months using the app
DSers replied November 15, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

February 1, 2024

The customer service is top notch

Lootyco
Canada
10 days using the app
DSers replied February 3, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

February 8, 2024

Meu problema foi resolvido e solucionado em poucos segundos, obrigado Vivian por me ajudar!

Estilo Man
Brazil
About 1 month using the app
DSers replied February 11, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

November 9, 2023

I had a big problem i deleted my product by accident! Contacted Dser's and sorted the problem within minutes thank you for your support AMAZING! 10/10

Simply Gadgets
United Kingdom
6 months using the app
DSers replied November 12, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 17, 2023

Fast, clarifying, and effective support from Isak!

Must-Haves Store
Portugal
3 months using the app
DSers replied December 18, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team