Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

August 9, 2023

I was having an issue with my Dsers and I was helped by Selena. I have to say she is one of the most patient, understanding representatives I ever had. She assisted me, she provided step by step guidance and also showed pictures of every step and explained it to me completely thorough. she gave continuous clarity and help through the nearly 2.5 hour chat we had(yes, I'm not the best at software and apps) and she had the patience and constant reassurance and helping me trouble shoot my inquiry. Selena my hats off to you for being an absolute star in assisting people/businesses. There should be more people like you. Thank You very Much!

ExcelsiorOnlineLLC
United States
About 1 year using the app
DSers replied August 13, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

August 6, 2023

DSers-AliExpress Dropshipping has been a great go-to app for me. Not only is their app VERY useful, their Customer Service is EXCELLENT! They may even be able to help you migrate your products from one store to another, if necessary. I only have great things to say about DSers! Isak was very helpful - 5stars!

Premium Chakra
United States
Over 1 year using the app
DSers replied August 7, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 2, 2023

Thank you Isak for great support, efficient and professional.

Snugglebudco
Australia
8 months using the app
DSers replied November 5, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 31, 2024

Excelente servicio de atencion. No podia Exportar Mis Productos pero ahora con su ayuda lo logre. Muchas gracias por tan excelente centro de ayuda

Infinity Time
El Salvador
14 days using the app
DSers replied April 2, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 8, 2023

Sally was very helpful in helping me fulfill my orders and explained what the problem was that was causing me to have failed orders. Thank you Sally, I really appreciate it

MathiaSolutions
United States
5 days using the app
DSers replied November 12, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 2, 2023

I'm a short time user of DSers [ 1 month now ] and made the choice after seeing many products available from suppliers, which aren't available for import by other methods.
I'm now able to find the products as well as the brands that I prefer to promote in my store.

Lucas, was extremely helpful tonight, as have the previous DSers customer service representatives. He had the correct answer within a matter of minutes and was very friendly in conversation.
I WILL continue to support the DSers Brand and look foreard to many more future transactions.

HIGHLY HIGHLY RECOMMENDED!!

Stay Safe and Keep IT SLID3WAYZ from Dave [ Owner: 24/7 BARGAINS MEGA STORE ]

24/7 BARGAINS MEGA STORE
Australia
7 months using the app
DSers replied August 4, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 15, 2023

Great app excellent customer service. Will recommend!!

Hanky Panky Store
United States
17 days using the app
DSers replied November 16, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 15, 2023

I chose this app for my store due to it being the biggest and having the most reviews.

It links to Shopify very well and is easy to navigate and makes order processing smooth.

The live chat through messenger has also been wonderful. I got lots of fast assistance and advice.

ZicKic
Vietnam
3 months using the app
DSers replied September 18, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

October 17, 2023

Very Knowledgeable and helpful with all my needs, and trust me I'm needy when it comes to business. 10/10 Would recommend it 100 times over.

Zay & Duke
United States
About 2 months using the app
DSers replied October 18, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

September 5, 2023

Serein was extremely helpful! I am new to dropshipping so I have been doing a lot of troubleshooting to run my store. I've had to speak with many different people from facebook shopify etc. and NOBODY has been as helpful as Serein. He was patient, offered multiple options for my problem, and quick and efficient. THANKS A LOT SEREIN!!!

Daily Kitchen Stuff
United States
4 months using the app
DSers replied September 6, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team