Reviews (29,979)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless integration with Shopify and WooCommerce, simplifying setup and synchronization. It is noted for efficient bulk order processing, which aids in scaling operations without increasing workload. The app offers advanced product customization options for pricing and variations, and comprehensive supplier management to compare prices and reviews. Its user-friendly interface suits both novice and experienced dropshippers. Strong customer support is frequently highlighted, with a responsive team assisting promptly. The app also supports enhanced shipping capabilities by integrating with multiple carriers and automates order processing and inventory management, reducing manual tasks and maintaining accurate inventory data. Merchants report improved efficiency, customer satisfaction, and business growth.

April 24, 2024

beautiful help from Isla, she helped me in 20 seconds, i love the experience here

stariality
United States
4 months using the app
DSers replied April 25, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

June 10, 2024

Maria was very prompt and helpful, great service!

My Store
Australia
16 days using the app
DSers replied June 12, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

January 6, 2024

Lucas was very helpful, nice , and patient with me. He was able to solve my problem. He shared some useful information, sending me links, screenshots of how i should proceed when i got stuck. He made sure my order was placed. My order needed mapping and i couldn't do it without his help.

Vivid Rose
United States
4 months using the app
DSers replied January 15, 2024

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

May 22, 2024

Villanelle was such a lovely person to help solve my issues. She was very fast at responding and was the most amiable of characters.

Deluxe Core
United Kingdom
23 days using the app
DSers replied May 23, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

April 15, 2024

their staff is soo cooperative, the provided me with a solution within a minute. Thank you Lucy!

LACMA HOUSE
United Kingdom
About 1 year using the app
DSers replied April 16, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

Edited April 2, 2024

Today I had the opportunity to have Ms. Wendy for my DSers customer service “Live Chat." representative. She went above and beyond to help me navigate through my shipping crisis. Wendy's excellent customer service absolutely made my day. I felt like she held my hand every step of the way. She did a great job trouble shooting the issue, answered all my questions, and included screen shots for clarity. The best part is she stayed with me until the issue was resolved and my customer’s order was fulfilled successfully. Ms. Wendy exceeded my expectations, resolved my issue and definitely made my experience with her and DSers the BEST part of my day. I recommend DSers 100% for your online Aliexpress service.

We Want Great Deals
United States
3 months using the app
DSers replied March 13, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

March 7, 2024

I contacted customer support for help. Mrs. Rita assisted me step by step to solve the issue I was having. I have nothing but words of praise for her patience and the assistance she provided me. I can only say one big THANK YOU, RITA.

EvolvedO
Germany
6 months using the app
DSers replied March 10, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

May 7, 2024

Rita was amazing, she helped us very fast and solved all the problems! Very satisfied with her. Thanks Rita :)

glamyy.
Switzerland
6 months using the app
DSers replied May 8, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 29, 2024

SUCH a helpful agent assisted me through an issue I was facing and was very kind and patient. I highly recommend. THANK YOU

WWA Athletics
United States
About 1 year using the app
DSers replied March 31, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

May 7, 2024

Isak was such a great help and responded so quickly, Definitely giving a 5/5 Thanks Isak!!

Inzen
United States
4 months using the app
DSers replied May 8, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team