Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

July 31, 2023

Wendy helped me out tremendously, very good support and a great look for DSers. Extremely good customer support experience, everything was resolved quickly and without any issues.

Thank you Wendy

Petplayground
Belgium
11 months using the app
DSers replied August 1, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 10, 2024

J'ai reçu l'aide de" SHERRY " Qui m'a répondu très rapidement, cette personne étais aimable et gentille, ces explication été claire et précises.
Je recommande sans problèmes.

Doggy mode
France
About 2 months using the app
DSers replied January 15, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

September 13, 2023

Huge thanks to Cynthia for her help and frankly, fast service. I didn't expect my problem to be resolved so quickly. Thank you so much. It saves us a lot of time and it allows us to move forward with our tasks. thanks again

L'île aux jouets
Canada
2 months using the app
DSers replied September 18, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 4, 2024

Villanelle me ajudou com todas as minhas dúvidas, ótima atendente.

Minha loja
Brazil
About 2 hours using the app
DSers replied April 6, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

July 22, 2023

Lily was amazing. Got my first organic order and Lily walked me through the process to make sure I got it right. Thank you so much for helping my shop be successful and the care they show for new sellers is amazing. THANK YOU LILY!!!! I wish I could buy you dinner... :)

The Kingdoms Threads
United States
7 months using the app
DSers replied July 23, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 12, 2024

Lennon customer support was fast and efficient. Thank you to him Im going to have my shop running in no time

Hubblys
United States
DSers replied April 14, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

July 10, 2023

Great customer service from ZOE! I needed help with the process and updating certain items on my store through their app and every question I had was answered with screenshots and arrows. Very helpful and truly makes me feel at ease moving forward with my online store that I will have quick support if I have any issues in the future. Thank you so much ZOE for all your help this morning! Greatly appreciate it!

AlyElla
United States
3 months using the app
DSers replied July 11, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

September 21, 2023

I would like to acknowledge Ralla for the fantastic support provided. Ralla was fast to identify an issue which may have caused longer term problems. Ralla was very patient and worked through the problem with me so that I could understand it.
Its great that Dsers has customer support people like Ralla in the team.

Thanks again Ralla.

Boutique Watches Online
Australia
20 days using the app
DSers replied September 24, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 1, 2023

Good support service, and great app

Boop-shop
France
5 months using the app
DSers replied November 5, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

December 16, 2023

Hervorragender Kundenservice!

Bewertung: ★★★★★

Ich möchte meine außergewöhnlich positive Erfahrung mit dem Kundenservice teilen. Von Anfang an beeindruckte mich die prompte Reaktion auf meine Anfrage. Sandy war nicht nur unglaublich professionell, sondern auch äußerst freundlich und bemüht, mein Anliegen bestmöglich zu lösen.

Die Kommunikation verlief reibungslos und transparent, und ich fühlte mich zu jedem Zeitpunkt gut betreut. Die Mitarbeiter zeigten ein tiefes Verständnis für meine Anliegen und arbeiteten zielstrebig daran, eine maßgeschneiderte Lösung zu finden. Ihre Geduld und ihr Engagement verdienen höchste Anerkennung.

Was diesen Kundenservice wirklich herausragend macht, ist die aufrichtige Bereitschaft, die Extrameile zu gehen, um die Zufriedenheit der Kunden sicherzustellen. Solch einen erstklassigen Service findet man heutzutage leider nicht mehr allzu oft.

Vielen Dank an SANDY für deine vorbildliche Arbeit. Ich werde eure Dienste definitiv weiterempfehlen und freue mich auf weitere positive Erfahrungen in der Zukunft.

LG Chris

HappyFellos
Germany
3 months using the app
DSers replied December 17, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team