Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

October 26, 2023

Nice service.
Quick feedback for my questions and fast help and explaination in chat :)

Okay-Shop
Slovakia
4 months using the app
DSers replied October 28, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 8, 2024

Wendy m'a beaucoup aidé! Un grand merci!

Print°Express
France
12 days using the app
DSers replied February 11, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 27, 2023

I recently had the pleasure of receiving assistance from Krystal at DSERS, and I must say that my experience was nothing short of outstanding. Krystal went above and beyond to help me resolve a small issue I was facing, and her level of support was truly remarkable.

First and foremost, I'd like to commend DSERS for developing such a useful and user-friendly app. From the moment I started using it, I found myself impressed by its intuitive interface and comprehensive features. It's evident that the developers put a lot of thought into creating an application that caters to the needs of its users.

However, what truly sets DSERS apart is the exceptional customer service provided by individuals like Krystal. When I encountered an issue, I reached out to their support team, and Krystal promptly responded to my inquiry. Her dedication and professionalism were evident from the start, as she patiently listened to my concerns and took the time to understand the problem fully.

Krystal's knowledge and expertise shone through as she guided me step by step through the resolution process. She demonstrated an impressive level of technical proficiency and a genuine willingness to assist me. Her explanations were clear and concise, making it easy for me to follow along and implement the necessary steps to overcome the issue.

What impressed me the most was Krystal's commitment to going the extra mile. She not only resolved my problem efficiently but also took the time to ensure that I fully understood the solution and provided helpful tips to avoid similar issues in the future. Her dedication to customer satisfaction was evident, and it left a lasting impression on me.

Overall, I couldn't be happier with my experience with Krystal from DSERS. The combination of their incredibly useful and user-friendly app with the exceptional support provided by individuals like Krystal elevates DSERS to a level of superiority in their field. I highly recommend DSERS to anyone seeking a reliable and efficient solution for their needs.

Thank you, Krystal, for your outstanding assistance and for being an invaluable part of DSERS' exceptional customer support team. Keep up the fantastic work!

Note: This review is based on my personal experience, and your mileage may vary.

Flowering Cactus
United States
3 months using the app
DSers replied May 29, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 11, 2023

This review goes out to NEVA, EDEN, CHRIS and RAPHAEL. These reps have made my business have a great start. They have made me look like an absolute PRO when I honestly don't know what I'm doing half of the time. These reps deserved to be promoted or get a pay raise or something because they are extremely professional and efficient. I wish I could hug them all at once! Thank you guys! My business would be dead in the water without you guys!

REM Stores
United States
3 months using the app
DSers replied May 14, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

September 30, 2023

Awesome support!! As a newbie, I ran into an issue at the get go. Did not have to wait much on messenger to get support. Thanks Holly for the help!

Zengvo Home
United States
5 months using the app
DSers replied October 3, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 30, 2023

Olivia, was very helpful, kind and nice in helping me. Alone I was taking too long to solve problems that with her I solved in an instant.
Thank you

Infinitylumi
Germany
9 months using the app
DSers replied October 3, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

August 31, 2023

The app is easy to use and a great platform to create an online store by bringing in the products from AliExpress.

Additionally I had a query which was quickly replied and answered by the chat support team member Lucy. Thanks Lucy for timely and quality replies.

Additionally, if some filters can be introduced like i was trying to edit the variants i had to select certain products on colour basis and the list was quite long, which was taking longer than it shold.

My Store
Portugal
3 months using the app
DSers replied September 3, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 27, 2023

Un service support réactif ! Merci Selena :)

La Mamounette
Belgium
5 months using the app
DSers replied November 29, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

November 2, 2023

Thank you, Neva, great service!

Bellen.fi
Finland
11 months using the app
DSers replied November 5, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 31, 2023

I recently encountered a perplexing log-in issue while trying to access my AliExpress account. Frustrated and unsure of how to proceed, I reached out to the support team at Dser, hoping for a prompt resolution. Little did I know that my interaction with Jenny, a member of their outstanding support team, would not only resolve my problem but also leave me thoroughly impressed.

From the moment I initiated contact, Jenny demonstrated exceptional professionalism and a genuine commitment to helping me. She was quick to respond to my query, understanding the urgency of the situation, and wasted no time in delving into the details of the issue at hand. Despite the complexities involved, Jenny remained patient and empathetic throughout our communication, which instantly put me at ease.

What truly set Jenny apart was her deep knowledge and expertise in troubleshooting log-in issues on AliExpress. She skillfully guided me through a step-by-step process, providing clear instructions and concise explanations along the way. Her instructions were easy to follow, and she anticipated potential roadblocks, proactively offering solutions before I could even voice my concerns.

Throughout our interaction, Jenny's unwavering dedication to customer satisfaction was evident. She stayed with me until the problem was completely resolved, never rushing the process or making me feel like just another ticket to close. Her exceptional problem-solving abilities and attention to detail ensured that I could access my AliExpress account seamlessly once again.

Jenny's excellent communication skills further contributed to the positive experience. She was responsive, respectful, and genuinely interested in ensuring that I understood each step of the troubleshooting process. Her friendly demeanor and willingness to go the extra mile instilled a sense of confidence and trust in the brand's support team.

Overall, my encounter with Jenny from Dser's support team was nothing short of exceptional. Her technical prowess, combined with her outstanding customer service skills, truly made a difference. Thanks to her efforts, I was able to regain access to my AliExpress account swiftly, preventing any further inconvenience.

I wholeheartedly recommend Jenny and the Dser support team to anyone in need of assistance. Their dedication, expertise, and commitment to resolving customer issues are commendable. I am grateful for their exemplary service and will undoubtedly turn to Dser's support team, and specifically Jenny, should I encounter any future challenges.

Thank you, Jenny, and thank you, Dser, for providing such an exceptional support experience. You have earned a loyal customer in me.

PalBark
Canada
7 months using the app
DSers replied June 1, 2023

Hi there!

Thank so much for taking your precious time to write this review for us.
We're so glad to hear that you really enjoy doing dropshipping with DSers, our main goal is to make DSers to be the most convenient dropshipping tool for all of dropshippers
Please feel free to to reach our team whenever you need us, we provide 24/7 customer service to help our users

DSers team