Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

January 18, 2024

Formidablement renseigné, merci a EDEN d'avoir pris du temps pour répondre à mes questions, merci à lui pour sa patiente et son professionnalisme
MERCI

MAGI-MIX
France
3 months using the app
DSers replied January 21, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

June 6, 2023

Cynthia helped me very much tonight. She was patient, knowledgeable and worked through the problem with me and resolved it. I hope to get her every time I need assistance. Great job Cynthia

bellaroseboutiqueny.com
United States
About 1 year using the app
DSers replied June 6, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 31, 2023

Tracy has helped me a lot today. I've learned too much.
There were so many things I didn't understand, but I can do them now

KESOVE trendshop
Germany
11 months using the app
DSers replied June 1, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed.
Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

October 28, 2023

Una is outstanding! She's incredibly fast, cooperative, and provides top-notch support. DSers has been a game-changer for my dropshipping business, thanks to Una's exceptional service. Highly recommend!

Ets Pet
United Kingdom
3 months using the app
DSers replied October 29, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

Edited April 3, 2024

I want to update my review with another 5 stars. for real this has to be the best customer support team, they respond within minutes with screenshots and full solutions. Thank you Lucy!

Macrofashion1
United Arab Emirates
About 1 year using the app
DSers replied May 11, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 18, 2023

super assistance

Elam STF
France
About 1 month using the app
DSers replied December 19, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

November 3, 2023

Alice was wonder. She helped me as much as she could. I greatly appreciate her

Anthony Bird
United States
4 months using the app
DSers replied November 5, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

July 24, 2023

I had my first sale as a dropshipper and needed guidance on the process of fulfilling the order. Olivia was outstanding with her customer support skills and explained everything step by step, to include screenshots of where I should look for things. She was patient and her Emoji's kept me laughing!!! ☀️

Nova Finds
United States
5 months using the app
DSers replied July 26, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

August 27, 2023

Very nice customer service from Eden. Helped me go through all the questions that I have for using Dser for the first time. 100% recommend!

The Trend Trail
United States
10 months using the app
DSers replied August 29, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

September 6, 2023

Clary was more than very helpful this morning , i appreciate her patience with me about 20 mn or more, to help me fix an issue with an awaiting order for fulfillment. Now everything is well.
Thank you so much clary!!!!

Jemie Lys Mart
United States
5 months using the app
DSers replied September 7, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team