Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with AliExpress and efficient order fulfillment. It's praised for its advanced tracking and automation features, making it user-friendly for both beginners and experienced dropshippers. The app's customer support is noted for its responsiveness and 24/7 availability. Merchants appreciate the ability to process bulk orders and the free unlimited plan.

February 24, 2024

i actually had an issue with my first order, the customer service is super helpful and friendly. The experience was amazing

Buzzin' Hype
Canada
About 1 month using the app
DSers replied February 26, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 17, 2024

Lennon was super helpful with assisting me set up my mapping/shipping options. Response was quick and included screen shots. Very efficient. Thank you!

PrintStickGo
United States
2 months using the app
DSers replied February 19, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

March 2, 2024

Blanca helped me finally resolve an issue importing products and updating invetory. Excellent help 24/7! I’m amazed :) Also incredible inventory selection :D

Holo Haven
Canada
10 months using the app
DSers replied March 4, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

Edited April 3, 2024

I had an excellent experience with the support team, particularly Rfimp and Sandy, who were incredibly helpful and responsive. My issues were solved within minutes. Thanks a lot!

UltiShine Towels
Poland
About 1 month using the app
DSers replied March 20, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

February 20, 2024

Sandy did a marvelous job and helped me within minutes with all my problems. She was always kind, nice and supportive. i can definately recommend.

Waldhaus
Germany
3 months using the app
DSers replied February 21, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

April 27, 2024

very helpfull chat service. help mw out to sort out the issues very fast and undrestanding customer service. Thanks.

ABIDELS
United Kingdom
3 months using the app
DSers replied April 29, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

March 13, 2024

i just loved the staff services specially thanks to (WENDY) really appreciated your support. see you again soon

EliteEssiantials
Japan
30 days using the app
DSers replied March 17, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 8, 2024

Hi I had trouble mapping my shopify product and Olivia helped me step by step and resolved the problem in a few minutes. She was courteous, prompt, knowledgeable and really good. I give her lots of credits and thank her for her help

ModernGadgetStyle
United States
24 days using the app
DSers replied March 10, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 5, 2024

Rita was very helpful with an issue i had, walked me through and resolved the problem very efficiently, thank you

Super Savings Outlet
United Kingdom
3 months using the app
DSers replied April 6, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

February 22, 2024

I have a issue with DSers payment for a order, I contacted DSers via FB messenger and I was contacted immediately and solve the issue very fast, I really appreciate the person behind the screen for your service, you just made my day.

craftyhomeco
Singapore
About 1 month using the app
DSers replied February 25, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team