Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

February 26, 2024

Brilliant. Really easy to use and great customer support. Thanks very much to Vivian for their help! Under 15 minutes for a response, I wish all companies were like this!

dodde.rs
United Kingdom
About 1 month using the app
DSers replied February 27, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

April 19, 2024

Very good customer service helped me with my mapping issue and provided me the info i needed

Hyprcharge
Ireland
19 days using the app
DSers replied April 21, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 4, 2024

Great customer service. Sandy does not deserve a 5 star review but a 6 start review plus a golden star.

Luxoriom
United States
3 months using the app
DSers replied March 5, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

January 31, 2024

Very good when you have a problem you can contact him by Facebook Messenger and they ask you in few seconds.
Just Incredible

Facelift™
France
10 months using the app
DSers replied February 3, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

February 9, 2024

DSerS support is great. Lucy was the best help I could get, very patient and kind. She gave me exactly the support I needed. Thanks to Lucy, my problem was quickly resolved. I can really recommend the support. Thank you, Lucy.

Trustable Tails
Germany
About 1 month using the app
DSers replied February 11, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 20, 2024

Very good service from Sherry, we had an issue with the order, but she stayed with me during the whole process and at teh end the issue was solved, great service, kuddos to Sherry

Nudeloom
United States
About 2 months using the app
DSers replied February 21, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

February 17, 2024

Customer service has always been great and responsive. Irene helped me solve some nagging problems. Thank you so much!

Lumenesse
Sweden
7 months using the app
DSers replied February 19, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 20, 2024

Selena at the DSers support team really saved my day!! If she hadn't have sorted it out so quickly I would have been pulling my hair out!! Thank you!!

Pets Companions
United Kingdom
6 months using the app
DSers replied February 21, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 11, 2024

Jenny in Service - Excellent!!

I am a first time drop shipping and the help was Amazing. She was patient and helped me through the entire process!!!

Ultimate Lux Shine
United States
6 months using the app
DSers replied February 16, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

February 12, 2024

SELENA helped me understanding everything I was struggling so much and she saved me honestly thank you so much Selena I really appreciate your help and your way chatting with people thank you so much you deserve 10 stars instead of 5

just pick
Canada
About 2 months using the app
DSers replied February 16, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team