Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

January 15, 2024

I was having trouble getting my orders from Shopify to Ali Express.
Lennon was my Customer service person and he was exceptional great from start to finish.
Has a business owner you want to have the orders moved over to the suppliers seamlessly and Lennon help me realize that the orders need to be manually entered to Ali Express to make sure customer and buyers are protected.
Lennon provided screen prints to help me through the process.
Professional customer service at the highest level.
Everyone should mirror Lennon's skill set.
Thank you again

UrbanPhitz Inc Fashions
United States
7 months using the app
DSers replied January 17, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

March 20, 2024

Isla proved to be incredibly helpful and friendly. He provided me with valuable advice and assistance with DSers, which significantly eased my experience with this platform. Thanks to his support, I was able to achieve great success in my business. I highly recommend Isla as a highly qualified and reliable professional!

RKS
United States
25 days using the app
DSers replied March 24, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

February 22, 2024

I have a issue with DSers payment for a order, I contacted DSers via FB messenger and I was contacted immediately and solve the issue very fast, I really appreciate the person behind the screen for your service, you just made my day.

craftyhomeco
Singapore
About 1 month using the app
DSers replied February 25, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 23, 2024

I have been assisted promptly by Aimee and hence, I could solve the issue which I had on DSers.

My Store
United Kingdom
5 months using the app
DSers replied March 25, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

April 26, 2024

Big thank you to Isak he was fast to fix my problem a seconde. everything its perfect now, GOOD JOB Isak

Hitech House
France
11 days using the app
DSers replied April 27, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 27, 2024

I recently had the pleasure of being assisted by Sally, and I must say, it was an outstanding customer service experience. From the moment our interaction began, Sally demonstrated exceptional professionalism, kindness, and expertise.

Bebê Amado
Brazil
5 months using the app
DSers replied February 29, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

January 27, 2024

Amazing support, i tried different apps on shopify, trying to setup items to dropshi was such a pain and i ended up giving up, but with Dsers any problem i had was resolved very quickly by the help of "Vivian", could setup products in no time with little to no problems compared to other apps, if you are a begginer to dropshipping dont waste your time with other apps, when you have an amazing support team on Dsers

MiniCharge
Canada
2 months using the app
DSers replied January 29, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 20, 2024

Jully She is an excellent professional, she was very clear on all my questions, I am very grateful

Mens Glamorous
Brazil
7 months using the app
DSers replied March 21, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

April 2, 2024

thankyou a lot Wendy, very professional and ready to help me out in everything that i need!

awesome support!!

Casa Prego
Brazil
25 days using the app
DSers replied April 6, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

April 2, 2024

The support was very fast, kind and helpful! Thank you!

Better Home Life
Israel
5 months using the app
DSers replied April 6, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team