Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

September 25, 2023

Lily was super professional and kind! Attends me in PT-BR and solved my problem quickly! Thanks for the attention, Lily!

Vi, comprei, chegou!
Brazil
About 1 month using the app
DSers replied September 26, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 29, 2023

I am very pleased with the assistance from the Dsers team. Serein was extremely helpful, responded quickly, and guided me step by step through the order cancellation process. Highly recommended.

Scruffie
Poland
About 2 months using the app
DSers replied August 31, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

October 13, 2023

Holly was super helpful, quick and efficient! Highly recommend!

LokalzMerch
United States
About 1 month using the app
DSers replied October 15, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

May 7, 2023

Je n'ai pas l'habitude de donner des avis, mais pour être honnête, je voulais vraiment prendre le temps de vous remercier très chaleureusement, car je suis très satisfaite du service client DSers de "Neva".
Après une mauvaise manipulation sur mon site de commerce électronique, j'ai contacté le service clientèle et après quelques minutes, ils m'ont sorti d'une très mauvaise situation. Ils méritent plus que 5 étoiles. Vraiment un GRAND MERCI !

I don't usually give reviews, but to be honest, I really wanted to take the time and thank you very highly, because I am very satisfied with the DSers customer service of "Neva".
After a bad manipulation on my e-commerce site, I contacted the customer service and after a few minutes they got me out of a very bad situation. They deserve more than 5 stars. Really a BIG THANK YOU !

ADEZA
New Caledonia
About 1 month using the app
DSers replied May 7, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

June 12, 2023

Today i contacted the dsers support team trough messangers because i had a problem regarding a order. I was lucky enough to talk with Neva! My problem was solved in no time. Knowing that people like Neva are here to help gives me confidence and reassure to continue working with them. Thank you again Neva, great and quick support and very kind too, you were able to understand my problem and solve it instantly!

ToysRanch
Italy
15 days using the app
DSers replied June 12, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 8, 2023

Sylvia you were incredibly quick and kind, thank you very much and congratulations on your job

Utopia Promoo
Ireland
2 months using the app
DSers replied September 11, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

October 22, 2023

Very good and instant customer service from (Lennon)

Poket Shaver
Spain
About 2 months using the app
DSers replied October 23, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 22, 2023

Nephele has been of great help in live support! Didn't encounter any issues except to remove an old store I stopped using. Good app

Gamer Diorama
Singapore
About 1 year using the app
DSers replied May 22, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

Edited July 11, 2023

Sylvia helped me with my issue solved in no time best support worker out clear instructions and resolves issue fast and very nice to work with

777CASESTORE
United States
4 months using the app
DSers replied July 3, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 16, 2023

Arwen at customer support was very helpful, I definitely recommend contacting support if you are experiencing any troubles.

MagicMug
United Arab Emirates
5 months using the app
DSers replied September 18, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team