Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

September 13, 2023

Lily from DSers helped me to complete the payment registration process quickly, efficiently and courteously. This live support is a real plus that shows professionalism and attentiveness. Thank you!

Maubrige
France
5 months using the app
DSers replied September 18, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

September 2, 2023

Zoe offered me great assistance and also really quickly. Thank you very much!

Fashion Club Amsterdam
Netherlands
3 months using the app
DSers replied September 3, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

June 11, 2023

Customer service is super helpful and lovely! Love it, solved my problem in 10 mins. Thank you so much!

Chères Brodeuses
Malaysia
Over 1 year using the app
DSers replied June 11, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

July 3, 2023

Lucy care of me in amazing way. she don't give up even was hard problem to solve because my poor skills.
She give me the right information and lead me step by step.
Pleasant kind and professional at the same time
Great experiences and great support.
Riccardo
Italy

Riccardo

PETANDBEAUTY
Italy
20 days using the app
DSers replied July 3, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

January 21, 2024

Hola buenas tardes, de momento tengo problemas con mi cuenta, estaba funcionando bien y ahora no me deja trabajar

Plan A Solucion
Argentina
3 days using the app
DSers replied January 22, 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

April 22, 2024

O aplicativo é muito completo e intuitivo. Parabéns a equipe de atendimento, sobretudo a profissional Chrissy que me ajudou bastante a solucionar o meu problema. Simpática, atenciosa e detalhista. Obrigada!

RyPets
Brazil
4 months using the app
DSers replied April 23, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

October 16, 2023

Alice from Dsers was absolutely amazing!!!! She was patient and very knowledgeable. She took the time to explain the steps of drop shipping and provided screenshots. I am grateful she took the time to ensure I understood each step.

allurajade
United States
15 days using the app
DSers replied October 18, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 24, 2023

Bruna was very helpful, and made sure to stay on the chat with me until I had all my questions answered.

TopGiftSpot
United States
7 months using the app
DSers replied May 24, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time

Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

May 15, 2023

great service and support. Everything has been going really well so far and i plan to keep using the service going forward.

VitalEdge
United States
About 2 months using the app
DSers replied May 15, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 7, 2023

I usually don’t leave reviews. However, I was very pleased with Dser support team. I was having issue figuring out how to fulfill orders and get tracking . Frustrated I decided to reach out to Dser’s support team. They helped me VERY quickly and Was very thorough. Only took less than 15 mins to help and made they very easy to understand. I HIGHLY RECOMMEND!

TESLA-AERO
United States
14 days using the app
DSers replied August 10, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team