Reviews (27,062)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to streamline the importing and shipping processes, particularly praising its user-friendly interface and seamless integration with AliExpress for easy product handling and bulk ordering. The automation features are noted for significantly reducing administrative tasks, enhancing focus on business growth. Additionally, the advanced order tracking and supplier optimization tools are essential for reliable order fulfillment, keeping customers well-informed. Support is also a major plus, with the team being knowledgeable, patient, and responsive, providing 24/7 assistance via live chat, which helps merchants efficiently navigate setup and troubleshoot issues.

September 3, 2023

Irene was very helpful, and very quick with supplying me with the correct information to help me, thank you Irene

Denno's
United Kingdom
4 months using the app
DSers replied September 5, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

November 12, 2023

Marshall was very kind and helpful with my problem. its solved now . Thank you !

Niomo
Germany
About 2 months using the app
DSers replied November 13, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

November 26, 2023

Ralla was very helpful and provided a great service:) I feel more confident using DSers now

Stylesrefined
United Kingdom
About 2 months using the app
DSers replied November 27, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

October 19, 2023

Krystal was very kind and helped me with my problem. Now im ready to start, thank you very much Krystal! You're awesome!

mkshop24
Switzerland
13 days using the app
DSers replied October 22, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

November 7, 2023

I am so happy to work with Emma, she helped me with my orders and suppliers' issues. Very strong customer service, very fast answers. Very satisfied, thanks Emma.

3D Pen™
United Kingdom
3 months using the app
DSers replied November 8, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

September 10, 2023

I just had a login issue fixed within minutes that's to Alicia. GREAT customer service!! 5stars.

Xperience Sounds
United States
5 months using the app
DSers replied September 11, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

September 24, 2023

Thank-you Olivia for your help, you explained all the steps so well that even I (a self-confessed computer dunce) could follow along! You saved me!

Huriya Swimwear
Australia
4 months using the app
DSers replied September 25, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

August 5, 2023

Spike really helped me with a lot of problems I was facing. Prompt n Clear answers were given, Thankyou,

Bare Elements
Pakistan
About 2 months using the app
DSers replied August 6, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

March 31, 2024

Meu atendimento com o Isla foi perfeito

TDR STORE
Brazil
9 days using the app
DSers replied April 1, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

January 2, 2024

Meu nome é Natália estou muito satisfeita com o serviço DSers e o atendimento da Alice ,ela foi super prestativa, e educada e me ajudou muito ,tirou todas as minhas dúvidas e no final sai super satisfeita ,e com os meus problemas resolvido. Obrigado

Secret Desire Lingerie
United States
8 months using the app
DSers replied January 15, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team