Reviews (27,062)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to streamline the importing and shipping processes, particularly praising its user-friendly interface and seamless integration with AliExpress for easy product handling and bulk ordering. The automation features are noted for significantly reducing administrative tasks, enhancing focus on business growth. Additionally, the advanced order tracking and supplier optimization tools are essential for reliable order fulfillment, keeping customers well-informed. Support is also a major plus, with the team being knowledgeable, patient, and responsive, providing 24/7 assistance via live chat, which helps merchants efficiently navigate setup and troubleshoot issues.

March 31, 2024

Meu atendimento com o Isla foi perfeito

TDR STORE
Brazil
9 days using the app
DSers replied April 1, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 28, 2023

I had an issue with my payment and shipping tabs and Lucy helped me an enormous amount, very kind and friendly.

Nerdy Necessitiez
Canada
2 months using the app
DSers replied October 3, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 22, 2023

Muito agradecido ao suporte Myra, que me ajudou na recuperação de minha conta no DSERS.

Hevolto
Brazil
7 months using the app
DSers replied January 3, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

August 4, 2023

I had a problem with fulfill and there was a facilitator named Iask who assisted me almost immediately. I'm very satisfied!

Meow Manor
Japan
4 months using the app
DSers replied August 6, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

June 10, 2024

JE REMERCIER CHISSY POUR SON TRAVAIL DE PRO

Ma boutique
Canada
About 2 hours using the app
DSers replied June 12, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

July 25, 2023

Sandy has been very great help and was very quick to respond. Really appreciated the service in the time of need.

HiFeet
United States
3 months using the app
DSers replied July 26, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

September 2, 2023

Una was very helpful and was able to answer all my questions I am very pleased with the service that was given.

Angie´s Boutique
United States
4 months using the app
DSers replied September 5, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

October 20, 2023

support specialist Emma responded very quickly to the request and helped, many thanks to DSers for such employees

CULT & CO.
Kazakhstan
6 months using the app
DSers replied October 22, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 4, 2023

The customer service I got from Alicia was absolutely amazing. She answered all my questions completely and I left our interaction with no more questions or concerns and 100% clarity. She helped me out tremendously. Thanks, Alicia.

My Store
United States
9 days using the app
DSers replied December 5, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

November 27, 2023

Olivia is very nice and patient.
She answered all my questions and I understand everything she said.

benezone
United States
5 months using the app
DSers replied November 29, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team