Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with AliExpress and efficient order fulfillment. It's praised for its advanced tracking and automation features, making it user-friendly for both beginners and experienced dropshippers. The app's customer support is noted for its responsiveness and 24/7 availability. Merchants appreciate the ability to process bulk orders and the free unlimited plan.

April 4, 2024

What truly stood out about Rita was her genuine dedication to ensuring I had a positive experience. She went above and beyond to answer my questions thoroughly, providing helpful recommendations tailored to my specific requirements. Her patience and professionalism were remarkable, and she demonstrated a sincere commitment to customer satisfaction.

Rita's exceptional customer service skills undoubtedly reflect her passion for her role. Her friendly demeanor and willingness to assist created a pleasant shopping environment, making me feel valued and appreciated as a customer. It's clear that Rita takes pride in her work, and her dedication to delivering outstanding service sets a high standard for others to follow.

In conclusion, I can confidently say that Rita is a true asset to the her team. Her exemplary customer service skills left a lasting impression on me, and I wouldn't hesitate to recommend her to anyone seeking an exceptional shopping experience. Thank you, Rita, for your professionalism, kindness, and unwavering commitment to excellence!

HijaBae
United States
8 days using the app
DSers replied April 6, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 7, 2024

Jully was incredibly helpful in understanding the mapping and SKU change within my store. Very quick responses and easy to understand. Thanks!

LeonaCurated
United States
About 1 month using the app
DSers replied March 10, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

February 3, 2024

Wendy isn't just knowledgeable, she is also friendly and genuinely helpful. She went the extra mile to ensure my issues are resolved, even suggesting solutions I wouldn't have thought of myself. Her proactive approach has saved me tons of time and frustration.

PheMOMenal Finds
United States
5 months using the app
DSers replied February 4, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

March 10, 2024

Wendy answered within a few minutes. It was very helpful. Thanks!

KociRaj
Poland
2 months using the app
DSers replied March 11, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 3, 2024

Had an issue with DSers and reached out to support - huge thanks to Isak who was able to resolve my issue with outstanding professionalism, extremely quickly and even provided additional information regarding the topic in question. ✨

Tilbe
Poland
About 1 month using the app
DSers replied February 4, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 17, 2024

Lily from Dser support was quick, efficient and friendly assisting me in troubleshooting an issue I had. It was complex and she handled it very professionally and fast.

Serein Trek
Canada
7 months using the app
DSers replied February 19, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 20, 2024

Greatest support ever,
Heads up for Neva that sort my situation in no time . many thanks

NestWonders
United Kingdom
About 2 months using the app
DSers replied March 21, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 8, 2024

Very nice customer services, Wendy helped me to find issues that I didn't even notice on my shop. Thanks for the quick and efficient responses !

PawShopy
Thailand
2 months using the app
DSers replied February 11, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 10, 2024

An amazing app with a very helpful support team. Thank you to Lilly for helping me with my problems and her very fast response and solutions. It's a very easy app to get your head around and has some great features.

Lyntexia
United Kingdom
2 months using the app
DSers replied February 16, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 3, 2024

Many thanks for their good service and most importantly thanks to Sandy

Online cart
Israel
3 months using the app
DSers replied April 6, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team