Easyship ‑ All in One Shipping , 398 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and variety of shipping options. It streamlines shipping with automated label printing and order syncing. The app's customer service is responsive and it supports international shipping. Merchants value its insurance system, shipping rules, and insightful analytics. It's seen as a time-saving tool that optimizes shipping processes.
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Lost 3 hours of my sleep time trying to generate a set of shipping labels and in frustration left a scathing review of the service in frustration.
What happened next changed my perspective about the Easyship team.
The customer service & tech teams were super reactive in investigating the issue, resolving it and at the time communicating promptly with me(including phone calls) as regards what was causing the issue in the first place and what they were doing to fix it.
The fault in the first place was not entirely theirs..it was the Hermes API that was rejecting long SKU codes and hence the issue).
Overall, few improvements yet to be introduced including the option to print labels in-store and better rates negotiation with the courier guys but if they work the way they are at the moment, they will win hearts and businesses in the long run. Highly reccomend these guys.
The support staff is very responsive. I had several concerns when starting to use the app and they were addressed right away.
The App drew my attention during the outbreak and luckily it solved my issue. The App drew my attention during the outbreak and luckily it solved my issue.
Where do I begin? It improved my efficiency a lot and I really like it. The team is very helpful....
Highly recommend! This app is super wonderful! super supe supe supe supe supe supe supe supe wonderful!
Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app
Hi there,
We've looked through our database and can see that you didn't open an account with us and got stuck in the signup flow!
We're sorry that you weren't offered the required onboarding assistance but we'd be more than happy to guide you through it one on one!
Please get back to us at support@easyship.com and we can make arrangements.
All the best,
Easyship
Fantastic App! Some serious work ethics here compared to other apps I used before, i would really recommend this service.
Misleading advertising for Australian stores that this is free to use. If you want to use it with our most common provider, Australia Post, which they say is "your own courier" you have to pay regardless of the number of orders. There are other apps out there that integrate with Australia Post for a third of the price. And even an actual free app called Interparcel which I am now testing.
Hi there,
Thank you for taking the time to provide your feedback.
We feel our app is clear that to link Australia Post to your account, a subscription is required, as is industry standard for this courier.
If you could point us in the direction of where you feel this has been misrepresented, we will be happy to review this to remove any uncertainty.
Kind regards,
Easyship
I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app
Great app and very useful. Fast communication and very helpful agent which will help you with all your questions.