Reviews (450)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

Edited February 9, 2023

This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store.

Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.

ART Phenomena
United States
Almost 3 years using the app
Easyship replied March 20, 2023

Hi there,

Thanks for your feedback.

As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier.

If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared.

We investigated this and we were able to get you a full refund from the courier!

We're glad you're happy with how we resolved this issue and we look forward to you updating your review!

All the best,

Easyship

Edited March 9, 2023

It must be easy for customers to do business with you. Easyship has provided a fantastic integrated freight solution that makes transactions simple and fast. This has helped take our business to new markets and helped us grow significantly. Highly recommend

Update** - costs to ship globally have gone through the roof, EasyShip still provide extremely competitive pricing, which allows us continued growth on a global scale.

Highway Max - Colored Smoke Tires USA
Australia
Over 5 years using the app
September 11, 2017

I've been using Easyship daily for the past 5 months. It really is an amazing shipping platform! Super easy to use. Great customer support. Highly recommended. A++++++

Globalcollectibles123
Hong Kong SAR
About 5 years using the app
August 1, 2021

Easyship has some of the best customer service I have experienced. To illustrate, we once had the problem that we had to manually add the shipping details for our shipments from Easyship into the shopify order. After telling our customer success manager about this they programmed a solution for us within two weeks free of charge that solved the problem. They have proven to always be this responsive, no matter what the request is, and this is what makes Easyship worth the slightly higher price than for example Amazon, who would never bother to do anything with your request. It truly seems that Easyship want your business to succeed. They have also helped us in establishing a new warehouse, and resolved problems with our couriers. Would definetly recommend them to anyone looking for someone who actually does something with your requests for help. Easyship feels more like a partner than a service.

MovieMask
Norway
About 5 years using the app
January 6, 2022

EasyShip is the best solution for our company as we have 2 warehouses located in two different continents; Cooperation with ESH allows us to use different shipping options to ship the orders from different warehouses to customers from one dashboard, in one click, without having to negotiate rates. Special thanks to our customer success manager - Krish Sabnani; he is always in touch, supports and assists us under different circumstances and special cases.

Tangem
Switzerland
About 5 years using the app
Edited October 10, 2017

Highly recommended! Makes shipping so easy :D

Great support from SG team

Glorissa Beauty
Singapore
About 5 years using the app
September 21, 2017

Easyship is a great user-freindly app for newly set up ecommerce sites who would like to provide International Shipping options. Integration of the app to the Shopify website is very easy and once it is installed, it provides customers with multiple shipping options. Definitely recommend this app to ecommerce sites with low volume as the prices provided are competitive as well.

Genvie
Singapore
About 5 years using the app
October 22, 2018

Very easy to use and integrates well with Shopify. For Singapore they have a good selection of local delivery providers to fulfill our delivery needs. Thank you!

Huxley Singapore
Singapore
About 5 years using the app
August 13, 2023

Excellent App!! Great Service!! Very happy that we chose Easyship! We had a challenge with the pickup, which was resolved by the team members very promptly!

MILA "Her Smile, Your Joy"
Singapore
About 2 months using the app
Easyship replied August 24, 2023

Hi there,

Great to hear you're enjoying using Easyship, our support team are always on hand to help!

Easyship

May 13, 2019

This app really saves a lot of trouble - and offer more efficient shipping options for customers. Any questions you have can be directly answered during the weekly training session with the experts! Just one thing I hope to improve with the prepaid tax duties --- For easyship to offer cheaper courier handling fees, as it is at times more expensive than shipping. Otherwise, it does not seem to make sense to turn it on for non-expensive products.

Maeso
Singapore
Almost 5 years using the app