Reviews (293)

Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its wide range of affordable and fast international shipping options, enhancing customer satisfaction with multiple choices at checkout. Its user-friendly interface and seamless Shopify integration simplify logistics management. Features like bulk edits, automatic insurance, and tracking dashboards are praised for their efficiency. Responsive customer service and regular updates based on user feedback further contribute to its reliability in meeting diverse shipping needs.

March 10, 2023

Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!

WooLash
United States
Almost 4 years using the app
Easyship replied March 20, 2023

Thanks for the feedback!

It's great to hear you've had such a good experience with our customer support team.

We know there are always things we can do better and we're always eager to get our clients' feedback on how we can improve, so please keep it coming!

All the best,

Easyship

April 12, 2022

We've been using Easyship for a couple of years and rely on it daily to ship out our orders. It is very simple to set up and use and the support team is excellent. They are also constantly adding new features and improving the platform which is great to see.

namokiMODS
Singapore
Over 3 years using the app
December 12, 2024

Everything was perfect!

e-cosmos
Greece
About 2 hours using the app
July 23, 2020

best shipping app ever. everything is automatic. cheap shipping for everyone! highly recommended for small and larger e-commerce sites.

Big Red Store
Singapore
Over 3 years using the app
Edited June 28, 2023

We formerly were using Stamps.com before making the transition to Easyship. They have truly built an easy to navigate interface and make it extremely simple to use, effective way for our warehouse team to ship hundreds of orders every day.

We've been using them for over 2 years and love the 1 on 1 business relationship we've developed with our customer service managers to help us navigate any issues that develop as well as learn about new features coming to the platform. Our first CSM helped us establish the process of creating pick lists to help picking/packing become so much faster and efficient.

We definitely recommend Easyship to all businesses looking to simple their mass batching and shipping processes. They truly live up to their name by making this an easy daily process for our warehouse staff. Thank you to Easyship, and our CSM rep, Conor, for always helping overcome any obstacle that comes our way and and make shipping our products a breeze.

Savage Tacticians
United States
About 3 years using the app
July 30, 2021

We have been using Easyship for several years and the experience has been very good. Essentially the app allows any business or person to connect with their large network of couriers, both local and international - allowing one to send packages internationally at reasonable rates. The app is well designed and easy to use. Love how seamlessly it syncs up with Shopify, customers can see the many shipping options at checkout, delivery lead time, estimated taxes/customs incurred - everything is presented succinctly. For a business, this app has been instrumental in connecting us to the rest of the world. The app continues to work on bringing added features and it is also worth to mention the tremendous customisable options on the app. Customer service has been quite prompt, more importantly our Customer Success Manager, Calvin, has been stellar and goes above and beyond to provide support and care. His genuine care for his clients definitely gives us greater confidence in the app and its services moving forward. Highly recommended!

Gabi The Label
Singapore
About 3 years using the app
Edited March 7, 2023

Easyship guided me throughout the whole process of using the app, so we received a lot of support and help from them which helped us a lot.

It's reduced any need for manual processes and I really like that it updates the Shopify platform with all the tracking information and status'. This way it's all up to date in real time, user-friendly to start-up company!

Looking Glass Factory
United States
Almost 3 years using the app
Edited March 14, 2023

We has been using Easyship for 8 years. Easyship is a friendly app for users with helpful functions and improved every year. The account manager is responsive and knowledgeable!

Ask and Embla
United States
Almost 3 years using the app
May 11, 2020

Probably the best integration with Shopify store out there. The easy of use for this app is amazing and it doesn't require any coding ability etc. , but if you do run into a problem, the support is always there to help you out! For a small business owner, it is a must-have app not only for ease of use but also to increase sales, giving a large variety of couriers available!

seafrogs
Hong Kong SAR
Over 2 years using the app
July 25, 2023

Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs.

One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.

Flipper Zero Shop
United States
Over 2 years using the app
Easyship replied August 10, 2023

Hi there, thank you so much for your feedback!

We're always delighted to hear about a true success story and we're thrilled to be a part of your journey.

All the best,
Easyship