Seamless integration with our website. Great rates especially for the US. Also received great support from David in Melbourne!!
We have been using their international shipment for 3 months. Overall, the experience is positive. Our initial shipments were for our Indiegogo campaign. They worked with us to use batch shipment to save cost. After that, we are using their regular service for our daily orders. Their UI interface gives you a clear view of shipping cost and duty tax for each available shipping option. Although there are some glitches with the app, they will work with you to fix them quickly. They don't own warehouse, so, all the pick and pack work you will work directly with the 3rd party warehouse that they recommend. Although initially, we were worried about communication issues between 3 parties, it turns out to be a none-issue. We are very happy with the warehouse they recommended. Suggestion for improvement to them is the post-shipment support. You will be getting typical scripted answers many times. But that make you frustrated especially for orders that are stuck or missing. If Easyship wants to be differentiated from their competitors, establishing an effective communication channel with the couriers that they provide can be a game changer. Because that will allow them to provide more info to the clients when a shipment is running into issues during shipment. By the way, have a good relationship with your account manager is important. They have been very helpful in every occasion.
Where do I begin? It improved my efficiency a lot and I really like it. The team is very helpful....
Easyship has been a game changer for my business. I would recomend this app to anyone starting a product based ecommerce business.
As for customer service, I have rarely seen one like this: Always very fast and kind. Cool!!!!!!!!!!
The App drew my attention during the outbreak and luckily it solved my issue. The App drew my attention during the outbreak and luckily it solved my issue.
I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app
AVOID £200 additional billing in just one month and NO CUSTOMER SUPPORT, even on the HIGHER SUBSCRIPTION IM PAYING FOR. Infuriating customer support, i pay to have phone support and have emailed, called and nothing for a month! I managed to speak to someone today, they could not wait to get me off the phone, they said they would call me back in a few minutes, nothing and now i cant get through on that number. A month to get set up, various bills over £200 no explanation. Truly terrible experience, STILL waiting!!!,,,,,,..............
Unfortunately, even though what they claim to offer seemed perfect for us, in actual reality they can't really deliver on what they promise (reliable live checkout integration and Royal Mail/UPS integration).
It took many weeks of hitting a brick wall with support before they finally revealed that Royal Mail integration (which is a paid for addition), doesn't support the majority of shipping options (Special Delivery, International Tracked, Tracked 24/48 to name a few). Support doesn't seem to know the product very well (if you can actually reach anyone) and the system itself is unreliable when you need it most (at the point of a customer hitting Pay!).
Don't even try live chat - I wasted upwards of 4+ hours waiting over the course of a several days waiting for someone to answer. Please Easyship, if you can't manage your live chat system, turn it off! What an utter waste of my time.
UPS integration failed numerous times to actually display all options on checkout and seemed to be sporadic, sometimes even failing to display any rates (which massively hurts our conversion rates!).
Support is absolutely shocking. I ultimately ended up complaining to the CEO and other directors via email and guess what, not a single reply to our complaints... pretty much says it all; systemic issues all the way up to the top it seems.
I love this app! I've not ever had logistical problems using it and it's really helped me to streamline my shipping, so I can get orders out effectively and efficiently.
My customers are always please when they receive their orders, and the Easyship customer service is amazing! Would definitely recommend this app for businesses small or large.