Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customization features, allowing targeted delivery estimates for specific locations and products. It's praised for boosting conversion rates and enhancing customer experience through clear delivery communication. The support team is recognized for their responsiveness and helpfulness. Merchants value the seamless integration with their store's backend and the accurate, daily-updated delivery dates. The app is also noted for displaying shipping information on product and checkout pages, and providing delivery estimates for out-of-stock items. It's described as easy to use, cost-effective, and adaptable to merchant needs.

Edited November 15, 2020

The APP itself is good.
But the delivery date value never shows the date we want it shows, and we have written many times requests for technical support. Never there are person replies. As this is a paid APP, and we are not happy with it! I want to give 1 star to your poor service.

Zeno Jewels
China
5 days using the app
SetuBridge replied November 18, 2020

Hey Zeno Jewels, Apology for inconvenience.

Due to festival holiday, we paused support chat for a couple of days. We're available now. Can you please write your full query on axay@setubridge.com. We'll take look at a high priority.

Looking forward to your email. Thank you.

September 7, 2021

Great app to customize shipping time on product level. Got immediate support from the developers when needed. Helped us to display the shipping date in the german format dd.mm.yyyy

Pippa & Fritz
Germany
5 days using the app
April 27, 2022

This is the best app I've come across on shopify, easy to use and support via whats app is great too, pricing is very good. 10 out 10 for this app !

binneywood
United Kingdom
5 days using the app
SetuBridge replied April 30, 2022

Thank you so much for this review. We really appreciate you being a customer and helping to share the words about us. We’re here for you anytime.

October 6, 2021

So simple to install and use. I’ve seen immediate improvement in my shop’s conversation rate since using this app!

Avalon Sunshine
United States
5 days using the app
March 11, 2023

I have to honestly say, the App looks and works very well and they offer some smaller Options that let you really customize everything a bit. That is Top Level but even better is their Customer Support! It is easily unmatched by others. You don`t have to wait for ever to get Replies and they can handle and fix your Issues in Minutes and were also Patient enough to explain to me how to avoid mistakes. 10/10!

MyRoomMyRulez
Switzerland
4 days using the app
SetuBridge replied March 14, 2023

Your positive review is a shining example of what makes our job so rewarding. We're thrilled to hear that you had a great experience with us and that our products/services met your needs. Your feedback lets us know that we're on the right track and motivates us to keep pushing forward. We're grateful for your support and for taking the time to share your experience with others. Thank you for choosing our business and for being a part of our community. We can't wait to serve you again in the future!

July 29, 2022

Awful experience. I discussed my needs which they said they could accomdate with custom work. That wasn't true part of it couldn't be done but I understood as the checkout can't be modified. They did the other part at a cost of $140 plus I also paid a yearly premium subscription. The custom feature didn't reallly worked properly and half the time didn't even show to my customers. They were looking into it but stopped responding, I am not going to keep chasing a developer who can't be bothered to get back to us. This is an important part for our customer shopping experience, I'm not prepared to put it in this teams hands. I found a better alternative with real customer support! I would not recommend at all. Big waste of time and over $200 spent for nothing.

Gift Moments
United Kingdom
3 months using the app
Edited April 7, 2022

It suddenly does not show up, but the customer service contacts me and solve the issue. it is ok now.

Yong Qiu
China
About 2 months using the app
SetuBridge replied April 7, 2022

Thanks for your trust in us and for your patience. There were some technical issues on the server & that affect app performance. We’re looking forward to making your experience even better in the future :)

August 22, 2020

We installed this app yesterday due to another app we used vanishing from the app store. The app is super easy to install and requires zero coding to be done by us. Allows our customers to see exactly when to expect their orders.

Spoken to the developer about adding a feature to specify a timeframe PER PRODUCT which they are going to do on next update. Great team

Bring Me The Cakes
United Kingdom
2 days using the app
SetuBridge replied August 22, 2020

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. :)

Other thanks for functionality suggestion. We're going to pass your suggestion to our developer team. It will be implemented in our next release.

November 17, 2021

Ho usato quest'app per impostare il tempo di consegna stimato, un po complicato nel configurarla ma l'assistenza è stata super disponibile nell'aiutarmi. Sarebbe bello se fosse compatibile anche con Safari in quanto io utilizzo molto questo browser ma quello che conta è la funzionalità dell'app e devo dire che è molto utile!

iSexyShop Int.
Italy
About 2 months using the app
May 23, 2022

This plug-in is simple to install and configure. If you need assistance, purely send an email to the team, and they will respond quickly and solve your problem. Thank you for your professional assistance and prompt response.

fastgrowstore
China
2 days using the app
SetuBridge replied June 3, 2022

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.