Reviews (406)

Overall rating
4.6
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive shipping and logistics solutions, particularly praising its user-friendly Order Management System, seamless integration with platforms like Amazon and Shopify, and effective handling of COD confirmations and non-delivery reports. The automated return management system and extensive logistics coverage are also noted for enhancing operational efficiency. Customer support is frequently highlighted as responsive and helpful, with specific commendations for staff members Rishabh, Shivam Sharma, and Gaurav Saini. The app is favored for its reliability and ease of use, making it ideal for small businesses and new users looking to improve their e-commerce operations.

Edited October 14, 2021

Their Return Automation Portal suddenly stopped working. They don't even respond to your mail or atleast have a courtesy to acknowledge your mail. Have tried reaching out multiple times with reminder. And telling them how urgent & serious the issue is about. When the customer facing Return portal suddenly stops working. Obviously, customers will get furious and it becomes difficult to answer them. Reliablity is what we look when use a third party application. Shipway seriously lacks reliablity. UPDATE on the status: Though the return portal issue was resolved. We found another issue of customer not receiving messages of any notifications. It's almost a week since we've raised this concern and still waiting for the issue to be resolved. They have been charging us for the notifications sent but, in reality no messages were sent to the customers. Their customer support team is responsive but, their tech support is really a mess. They'd a separate app for notifications which we were using it without any trouble. Later they merged it with shipway dashboard. And the whole lot of issues have started occuring. NOTE: Don't just blindly install the app. Have a random checks every month to just see if the portal is truely delivering for what you've paid.

HeSpoke Originals
India
Almost 2 years using the app
Shipway replied October 18, 2021

We apologize for the bad experience you had with us, We are deeply analysing the issue and make you believe that it will not happen again in future.
Thanks for having patience with us, happy to serve you better.
Team Shipway

June 20, 2019

It made our life easy with offloading of shipping prep tasks. Provides seamless integration with Shopify and has excellent customer support.

Kalantir
India
Almost 2 years using the app
July 20, 2021

Love the automated return option! It was really easy to set up and it looks more credible and legitimate than other formats I've seen being used by other companies. Thanks Team for this feature. I will surely recommended to this to others.

Vibecrafts
India
Almost 2 years using the app
May 10, 2021

This App is really amazing. Also the support service is available every time. This helps in running your business in automation. Also Mr Gauri Shankar is always there to help us throughout.

Hiarajewels
India
Almost 2 years using the app
Edited November 25, 2020

I used this app really very fast and easy app.
Kajal really nice and easily resolve the queries.
Thankyou

Bandini Fab
India
Almost 2 years using the app
July 15, 2020

Super Comfortable App for Order processing.We are using Ezy Slips wince last 2 years and are very happy with functionality and service.

R for Rabbit - The Amazing Baby Company
India
Almost 2 years using the app
April 29, 2021

The customer support is excellent, Got support for courier integration & shopify store integration from Nitesh Saini, looking forward for using all the features of the app.

YellowFashion.in by Ozone Shield
India
Almost 2 years using the app
January 13, 2022

It has been over a month since I am using this app for my order processing and returns and I can already see the difference in the quality of work! The app is great in terms of automations and suits most of my needs. They constantly have new developments and their softwares are up to date. The app has helped reduce manual work tremendously and has improved efficiency. I have been in constant touch with Kajal, Laxmi and the entire team who have been of great help and support right from on boarding till today. Highly satisfied with their services!

Status Quo
India
Over 1 year using the app
October 5, 2019

i used this app. it is great and team is very helpfull. thanks to Ezyslips..................................

Dekor Company
India
Over 1 year using the app
November 1, 2019

Useful program. Easy to manage. We can instantly make invoices and print packing slips. Courier integration is just amazing.

Ogreeny Health
India
Over 1 year using the app