Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy use, customization, and effective live chat feature. They value its seamless Facebook integration, allowing them to engage customers on a familiar platform. The app's reliability and problem-solving capabilities are consistently praised. Customer support is noted for its quick response and professionalism. The app is also seen as affordable, offering significant value even in its free version.

April 28, 2020

Mobile user's click on it, it doesn't open. It sends random messages through to us such as shop now, browse, get started. I presume this is happening when users click on the link. Users are commenting/apologising for sending random messages when all they do is click on the icon.

New Zealand
21 days using the app
Omega replied April 28, 2020

Hi there,

Thank you for taking the time to leave a review for us. I'm sorry to hear you weren't happy with our Facebook app.

I may know these are auto response settings from your Facebook page, not the settings from the app. Please help us to check it in Facebook's settings.

If you need any support, please feel free to let us know.

October 20, 2021

This team is very efficient and they responded promptly to questions. I am very grateful to Joy and her colleagues for helping me solve the problem. Recommend to everyone, they are really great! !

Hong Kong SAR
About 18 hours using the app
Omega replied October 22, 2021

Hi Southood,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help.
Have a good day!
Omega Team

June 21, 2019

I used this app to help me connect better with my customer and i am very happy with the user experience

About 17 hours using the app
April 13, 2020

When it works, it's great -- but many customers reported it redirects them to my facebook page, like something is broken. Had to uninstall.

C3D Face Shield
16 days using the app
November 22, 2021

App works great, great service on the back end. Nice way to chat with customers and ensure conversion.

United Kingdom
About 13 hours using the app
Omega replied November 22, 2021


I can't say thank you enough for your wonderful feedback for our app. We will continue our best effort to make our app the most convenient to use.
Please feel free to contact us if you have any questions.
Wish you a successful business!
Kaylee - Omega Team

April 18, 2022

Excellent service! I am satisfied. Apps work great. Recommend with confidence. I've been working with them for 3 years. Thank you team Omega

About 12 hours using the app
Omega replied April 18, 2022

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

March 1, 2022

Excellent chat ability with Facebook! Beginning to keep in contact very easily. Will continue to use

KETO 1620 Bakery Gluten-Free
United States
About 12 hours using the app
Omega replied March 2, 2022

Hi KETO 1620 Bakery Gluten-Free

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

May 30, 2019

thanks for your app facebook messenger live chat...i found it useful and very good and i hope of good chats

Julion Jutta Ulbrich
About 11 hours using the app
Edited January 1, 2020

it is not working for many days now and no one is responding to my PLEA FOR HElP, I NEED SPEEDY ASSISTance please

12 days using the app
Omega replied January 1, 2020

Thanks for your feedback. The cause may be Facebook page missing whitelist domain or setup private age, country restrict. If you reinstall our app, we can check the issue.
And we have feedback when you ask about this problem on the support system of Shopify (ticket 15548696)

Kind regards
Omega team

Edited April 19, 2022

The customer service/support team was amazing. Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work...

United States
About 8 hours using the app
Omega replied April 19, 2022

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to support you.
Cheers from Joyce!