Omega Messenger, WhatsApp Chat

Omega Messenger, WhatsApp Chat

Reviews (529)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and boosting sales through its integration with platforms like Facebook Messenger, Instagram, Twitter, and Skype. They value its easy setup, customizable widget, and reliable performance. The 24/7 technical support, with staff members like Joyce, Andy, and Wendy, is frequently praised for exceptional service. This app is favored for its comprehensive features and excellent customer support, making it a top choice for improving customer communication and service.

Edited September 23, 2020

Beware of what you are giving this app in return for free use!

They inject another Facebook Pixel on my store, a pixel owned by them, collecting my customer data!

You can download the Facebook pixel helper chrome extension to see this for yourself.

UPDATED: Company wrote to me to clarify (as per below). Updated my rating from 1 to 3 stars. I am still not sure if I want to use this.

QuincyLash
Singapore
About 1 month using the app
Omega replied September 22, 2020

Hello there,

Thank you for taking your time to write us a review. However, there might be a misunderstanding here. Facebook has put Facebook pixel due to the same Facebook sdk between Facebook chat and pixel. Our app function is to display only, when the app includes sdk.js from Facebook, it also includes the pixel by Facebook default.
However, it does not affect your Pixel account, and we definitely do not collect any customer information from your store. In addition, Facebook does not allow that.

We do hope our explanation is clear enough to make sure there is no misunderstanding here which can affect our future merchants. We created the app to support merchants and build trust for our brand and this comment can make the customers misunderstood our purpose .

We have contacted you via email and contact number if you need any support or any further information.
Please get back to us.
We are looking forward to hearing from you.

Best regards,
Kien

April 7, 2022

I just installed it. but was very easy to install and chat assistance was ready to help upon installation which was super helpful.

Birthday Parties For Kids
Canada
27 days using the app
Omega replied April 8, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.

We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.

Again, thank you for taking the time to review our app!

March 10, 2020

It is very simple to install but when i install it on my shop the desktop live chat doesn't work at all :(

www.digerafit.com
Bulgaria
29 days using the app
Omega replied March 10, 2020

Hello there,
Thanks for your feedback!
I have checked and see you are setting up option display Only Homepage.
So it's app only wok on homepage.

Please change setting for it's work properly.

Regards,
Omega Team Support

May 31, 2022

Carlos was very polite and understood my problem right away. Basically the widget was not showing on my website and he immediately fixed. Great customer service and look forward for my customers to start contacting us through this chat app.

Ever Green Cloth
United States
About 20 hours using the app
Omega replied June 1, 2022

Yeahhhhh you are awesomee 🤗 Carlos is blushing when reading your words 🥰🥰🥰 Time to SCALE-UP guys 🔥🚀🔥🚀
_Carlos_

September 20, 2021

Thank you Omega Team for your quick response. I'd appreciate your support for fixing my concern about your app. Hope more users to use this app, it'll help you a lot especially when you need a live chat that redirects to messenger inbox.

Promac PH
Philippines
About 19 hours using the app
Omega replied September 20, 2021

Hi Promac PH,

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Omega Team

April 28, 2020

Mobile user's click on it, it doesn't open. It sends random messages through to us such as shop now, browse, get started. I presume this is happening when users click on the link. Users are commenting/apologising for sending random messages when all they do is click on the icon.

FiveFudge
New Zealand
21 days using the app
Omega replied April 28, 2020

Hi there,

Thank you for taking the time to leave a review for us. I'm sorry to hear you weren't happy with our Facebook app.

I may know these are auto response settings from your Facebook page, not the settings from the app. Please help us to check it in Facebook's settings.

If you need any support, please feel free to let us know.
Regards,
Kaylee

October 20, 2021

This team is very efficient and they responded promptly to questions. I am very grateful to Joy and her colleagues for helping me solve the problem. Recommend to everyone, they are really great! !

Southood
Hong Kong SAR
About 18 hours using the app
Omega replied October 22, 2021

Hi Southood,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help.
Have a good day!
Omega Team

June 21, 2019

I used this app to help me connect better with my customer and i am very happy with the user experience

WWW.PLANETAUTO.IE
Ireland
About 17 hours using the app
Edited May 19, 2020

I use this app to engage customers at real time to address questions and concerns and it works really great. It has many nice automated features and is quite to set up. It quite helpful in making customers feel cared for. Amazing! I definitely recommend.

Xclusiv Organics
Canada
17 days using the app
November 22, 2021

App works great, great service on the back end. Nice way to chat with customers and ensure conversion.

FOAMIE UK
United Kingdom
About 13 hours using the app
Omega replied November 22, 2021

Hello FOAMIE UK!

I can't say thank you enough for your wonderful feedback for our app. We will continue our best effort to make our app the most convenient to use.
Please feel free to contact us if you have any questions.
Wish you a successful business!
Kaylee - Omega Team