Omega Facebook Messenger Chat , 474 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, seamless Facebook integration, and effective customer communication. They value its customization options, smooth operation, and ability to handle pre-sales issues. The responsive and helpful customer support team is also praised. Offering a comprehensive free version, it's an affordable choice that improves customer service, increases conversions, and allows offline messaging. It's a recommended tool for swiftly addressing customer queries and enhancing the customer experience.
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App is super simple. Personally feel like it helps with conversions as you can have constant access to chats via facebook. People check facebook messages over emails in my opinion. If you don't have a 24/7 support team - highly recommend Can be a bit clunky here and there but super easy to troubleshoot. More features, eg. linking to orders for automatic tracking could be helpful
Thank you for leaving this thoughtful review! Thank you for taking the time to share this review with us and the community! We're always looking for ways to improve our service, and your feedback is a valuable part of that process.
Omega Facebook Messenger - Live Chat support team
Great experience so far, good settings and colour options. Loaded up quickly and works great with our business model
Me gusta mucho la aplicación, es justo lo que estaba buscando, no pierdan tiempo en otras, esta es la mejor que hay en la tienda.
Very good and fast response from Customer Service. Nice App to add to the store. I had a small issue they respond to it very fast and resolve the problem. I strongly recommend
Amazing and friendly team with quick problem solving. Joy is always happy to help and puts in the extra effort by making sure our needs are met
Hi Case Condition,
Thank you for your great review. At Omega, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Joy to give her the recognition that she deserves.
She was delighted to hear your feedback.
Please contact us if you have any questions!
Yours truly,
Kaylee - Omega Team
This is my first time writing a review of a product. Very convenient and effective feature. but especially satisfied with the quality of care service. Thank you Joy for being enthusiastic and helping me solve the problem.
Hello Gifttify Australia!
The team here at Omega is thrilled to hear such good feedback from you. We are always grateful to customers like you who help us to improve our level of service. We will continue our efforts to meet your requirements and expectations in the future as well.
Please feel free to contact us if you need our support.
funciona muy bien la aplicación. realmente útil para poner en contacto las necesidades de los clientes directamente con las atención a cliente.
Hola MercadoGlam,
Estamos encantados de saber que eligió nuestra aplicación para su tienda!
Es un honor ser parte de su negocio y esperamos que su experiencia aquí lo haya hecho aún más especial.
Le deseamos muchos años más de éxito y esperamos trabajar con usted durante muchos años más.
Todo lo mejor,
Kaylee - Equipo Omega
I've been using this app for more than 2 years. Great customer support! Always releasing updates to improve the quality of the service!
Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!
Encounter some issue, no clue about it. Joyce came, she heard, she saw and she resolved my issue in a swift. Really awesome feeling. Thanks a million Joyce!!
We’re pleased that Joyce was able to provide you with exceptional service! We sincerely thank you for taking the time to share your thoughts with us. 🌻 🌞
I used this for my website and had problems but had Good support, working app. Thumbs up to the developers