Facebook & Instagram

Excited!

a bit of a learning curve, but once you get the hang of it, it is pretty slick!

New to Shopify and loving the Facebook & Instagram Apps! It's like having a personal marketing assistant. Simple ad creation and instant connection to social platforms. Excited to grow my brand!

Every time I get going and making money Facebook says I violated something and I have tried to fight it and they deny me. They don't even tell you why. All my ads were approved and no issues. I wasted time and money working with them. This has happened twice now. Very depressing.

demorado,por favor ajuda

We consistently get good results from our Facebook & Instagram advertising.

Initially was a bit confusing, but it got sorted out, now works fine.

This is one of the grand examples not to use 3rd party apps.

The Instagram & Facebook integration for Shopify is incredibly complicated to use. There is basically no support - you can talk to Meta Pro Agents that work overseas, they're lovely and try their best but they don't have enough permissions to actually resolve any issues. They can only raise a case for follow up with what they call their "internal team".

It seems that this app requires a Meta Business verification, which takes up to 4 weeks to process. It needs a verified Instagram account and a verified Facebook page. The Shopify app asks for some business documents and states that shops are validated within 2 business days.

Our shop has been repeatedly rejected, even though the Meta Business Manager indicated that we check all the boxes to be approved for the Shopify integration. Contacting support renders the standard and equally useless info that we don't qualify to be approved. They don't tell you why, which is very frustrating. It took us weeks to figure out, that we have to verify our Meta Business Manager first.

One agent even told us our Instagram account didn't have enough posts and we should just keep posting and see what happens. Ridiculous.

Writing this we're still not approved even though the process is ongoing for quite some time now and we've been talking to five different agents.

What adds to the confusion is that Meta Business needs personal Facebook accounts to manage Facebook pages and Instagram accounts. If you're more than one manager it just messes everything up because different people end up with different permissions. Even once everyone has full permissions for everything they don't properly sync accounts. When logging in with our Instagram account the set cookie prevents us from logging into the business manager. We have to clear cache, use incognito mode or a different browser.

It's beyond comprehension that a company like Meta is unable to provide a smooth, SIMPLE integration with substantial support for their business customers.

GOOGLE is my baseline and I compare everything to them: simple integrations and if things don't work out an amazing, FAST and HELPFUL customer service.

I have gone through the verification process five times and get "stuck" on the phone/text verification every time. I double check the number, went through the troubleshoot process and still, I get no call and no code. There is also no live help.

It is very frustrating and there seems to be no solution as I've already gone through the troubleshooting to no avail, and there is no one to contact.

es una basura