Reviews (5,021)

Overall rating
3.9
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 28, 2020

It is good, but at the end it´s a little confusing when they tell you they will delete your old account... I thought you´re going to delete my WHOLE FACEBOOK ACCOUNT. You should put a message like "Don´t worry, you will still have your FB account, contacts, blah blah blah" :) Thanks!

fragileartandhelp
Mexico
About 3 years using the app
Meta replied November 29, 2020

Thank you for leaving a review and sharing your experience. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any other suggestions or further details you'd like to share as feedback. - Anna, Shopify Support

December 1, 2020

Thank you for the easy experience I had using your app to sign up for my catsnipped.com store. Totally easy.

Catsnipped
United States
3 months using the app
September 23, 2020

I find the process very easy and I was able to setup my facebook account without any problem. Thanks

CCS Best Products Online
United States
3 months using the app
February 15, 2021

i want to promote my website through facebook channel so kindly please do some help to more customers

499dealstore.pk
Pakistan
3 months using the app
October 20, 2020

I have brought several Likes to my fb page and the process has been easy! Hoping to generate more traffic with your program.

Mj's Trail Supplies
United States
3 months using the app
November 2, 2020

helpful APP, I'm using if for FB ADS. IT MAKES IT EASIER AND FLEXIBLE. RECOMMENDED SHOPIFY TO INCRES SELLING

EASYWOZO
Saudi Arabia
3 months using the app
October 7, 2020

It's great that this is implemented directly into Shopify. Set up takes around 5 to 10 minutes. So far everything is working great.

Go Green Windows
United States
3 months using the app
December 15, 2020

When I create the pixel the button to go further wasn't active.
I have to go to Facebook Manager and ad myself as a person to the pixel.
It was good a message or something. At rest, everything was fine.

decozy.co
United States
3 months using the app
Edited June 7, 2021

Cuidado con la instalación del píxel de vinculación de esta app, entra en conflicto con la cuenta publicitaria personal de Facebook, te deshabilitan la cuenta definitivamente al detectar 2 píxel de datos a un mismo dominio y no te permiten revisar la solicitud para poder restaurarla ni apelar el problema, no permite anunciarte desde la página de empresa y automáticamente te desvincula los anuncios de Instagram, el único soporte técnico de Facebook "www.facebook.com/business/help/support" lo gestiona otra empresa y no pueden solucionar absolutamente ningún problema, esa es la atención al cliente de "Facebook" donde no saben porque te han deshabilitado la cuenta y tampoco pueden hacer nada, parece de comedia, estoy arrepentido y no la recomiendo. Espero Shopify lo tenga en cuenta por que destrozan tu cuenta de fb y por consiguiente las ventas, me ha hecho más daño que un malware, no deberían permitirlo, Mucho Cuidado.

TROPIC WAY
Spain
Over 2 years using the app
July 5, 2021

This app is causing my pixel to misfire in multiple ways causing me sales. It’s also loading old products that aren’t even in my admin anymore and not new products. I’ve contacted shopify several times to be told pixel issues are facebooks problem. I spent 6 days messaging with facebooks useless team to be told it’s not their problem because it’s through this shopify app. This is losing me money because my ads can’t optimize due to bad data. I’ve uninstalled and reinstalled it several times and the problems don’t get better. I’ve asked shopify to delete this app and remove any old code and I’ll see if a complete clear out and reinstall improves it. I’ll remove this review if the problems get worked out.

Bird And Bear Shop
Canada
Over 2 years using the app
Meta replied July 6, 2021

Hey there,

Luke here from Shopify Support.

Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear about the issues you're facing with your Facebook Pixel. Our technical support team has reached out to you via email to continue supporting you and working on the issue there.

Luke | Shopify Support