Reviews (5,021)

Overall rating
3.9
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
March 23, 2021

Just follow the steps provided and it will help you get going on your store. Keep to the plan of your store

Café Candelario
United States
3 months using the app
Edited September 19, 2020

EAST TO USE AND IT REALY BOOST MY ECOMMERCE JOURNEY. IT DID GREAT AND EASY! THANK YOU FOR THIS. GODBLESS!

Seen'nShop
Philippines
3 months using the app
October 1, 2020

Pretty easy to use even though I'm not sure i understand it all. It's done by itself which is better for me.

Yazah
France
Almost 3 years using the app
December 20, 2020

fantastic thank-you facebook this really helped get my music career on the go. Can't say enough about it

7ele.vision
Canada
3 months using the app
January 20, 2021

Terrible now! Soon as I updated the app my account is no longer working. This is terrible. Facebook really needs to fix this bug or whatever is wrong. I never had a problem with my account before

7Kouture
United States
Over 2 years using the app
Meta replied January 22, 2021

Thanks for sharing your feedback! I can understand the frustration of not having your account function the way you need it to. I'd be more than happy to investigate this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

December 22, 2020

Straight forward once you know all the steps to integrate. Would be great to have Instagram as well enabled in this region

Ted Baker London - Kosovo
Kosovo
Almost 3 years using the app
February 5, 2021

I'm new to this and set up was easy. With these tools I'm hoping to get better with digital marketing.

FIRSTAHL
United States
3 months using the app
September 4, 2020

This has been easy to use. Still working out the details, but it will definitely help me promote my business.

Michalko Making
Canada
3 months using the app
December 9, 2022

THIS APP SUCKS! This app will not let me connect my Fb and IG because it’s saying I violated a ethics policy which I know for a fact is incorrect. Meta can’t give me an explanation but is recommending I close my shop down and re-open it. I am not doing that but I will delete this app because it’s not serving it’s purpose. I would be careful if trying to use this app.

F3 Apparel
United States
Over 2 years using the app
Meta replied December 12, 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

September 28, 2020

not difficult to set up but I do have a concern regarding some products with multiple images not uploading correctly that I'm hoping someone can assist me with.

Something To Wear
United States
Almost 3 years using the app
Meta replied September 29, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support