Reviews (5,555)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting business growth and customer engagement through effective integration with social media. They appreciate the easy setup and product syncing, noting the platform's user-friendliness. The support team is also commended for their quick and efficient assistance, enhancing the app's value in linking e-commerce with social platforms.
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Good. Easy to follow instructions. Good easy to follow instructions. Good. Easy to follow instructions. Good easy to follow instructions.
So far the app is very easy to use, I followed the instruction and have my shop connected with Facebook.
Not quite sure. I have not used it that much but going forward i will use it more.Not quite sure. I have not used it that much but going forward i will use it more.Not quite sure. I have not used it that much but going forward i will use it more.
Thanks for taking the time to leave us a review! Your feedback is extremely important to us and I want to ensure that you are getting the most out of the app. I will be sending you an email shortly to see if you needed any assistance to get the app set up. Look forward to hearing back! - Anna, Shopify Support
Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option and do ads there instead of Facebook or Instagram since I am unable to tag products and it feels like I am back to 2018 where that option did not exist. What a bummer!
Hi there! Thanks for taking the time to share your feedback!
Although the Instagram app's tagging feature is fully supported by Instagram's team, there could be a few different instances where the product catalog might not be syncing properly to Facebook and subsequently to Instagram.
I'd love to check in on this with you to cover our basis so you can get the most out of the Facebook Channel and will be following up with you via email to offer assistance to get this figured out! Chat soon!
Nidhi | Support Specialist
Facebook is the main advertising channel, hope they solved their problem with apple soon. keep the hard work
Quick and very simple to use. I love that they didn't ask me any technical information. In my business it isn't always possible to ship products within 3 days, so I'm not able to use Facebook/Instagram Shipping which would have been handy.
you really have to know whats going on if you have multiple fb accounts the versatility of this app hurts and doesnt help
Thank you so much for taking the time to share your feedback! This is extremely important to us to keep improving our app and we truly appreciate it. I understand you have found it difficult to manage multiple Facebook accounts when using the app. I'd love to hear more about your experience so I can ensure you are getting the support you need and, therefore, get the most out of our app. I will be in touch shortly via email. Look forward to chatting with you! - Paola, Shopify Support
I just started guys...so I'm hoping it can help us. Looks like everything's been approved so I look forward to seeing some benefits
Thanks for sharing your feedback! I'd be more than happy to investigate your product sync issue. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I only want to use Instagram where I can add tags to my website, not the Facebook website that directs to my Shopify checkout. I don't really want to connect both Facebook and Instagram, surely you can connect whichever you please! Facebook always saying 'Request to review issues' ... there's nothing wrong with any of my products - hence I just uninstalled facebook shop. Besides Facebook business manager and Facebook page is so confusing!!
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. It is definitely possible to just use the Instagram feature of the app, but it does require linking some Facebook accounts. I will reach out to you over email to help you out.
Jack | Shopify
I wish I could give negative stars. DO NOT add this channel to your store, especially if you are already having some success. This app ruined my account eligibility and chances for reinstatement of all 4 of my FB commerce accounts. I’ve been running shops on FB for almost 3 years now.
All this app does is waste our time and energy. It does not support proper reporting or integration with Shopify. I have errors at every turn with unknown causes. Even when I’ve satisfied all the setup checklists and my shop meets all requirements, there continues to be bugs. I thoroughly configured every aspect of my shop, connecting it to my business manager, LLC, verified my business and satisfy every single eligibility requirement, but somehow my commerce shops still dont comply with our Commerce Eligibility Requirements.
90 % of my sales came directly from organic facebook traffic. And now suddenly my shop doesn’t meet requirements. I have excellent reviews and received only one return request out of all my Facebook sales. This experience has me ready to give up on selling on Facebook altogether. Thanks for nothing.
Hi there,
Thank you for taking the time to leave your review. I'm sorry that you've been having problems with the Facebook & Instagram app. I've passed this review to our support team and they are taking a look.
If you haven't already, you can reach out to our support at https://admin.shopify.com/apps/facebook-ads/shopify_app/support with more information.
Thanks,
Steve