Reviews (5,555)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting business growth and customer engagement through effective integration with social media. They appreciate the easy setup and product syncing, noting the platform's user-friendliness. The support team is also commended for their quick and efficient assistance, enhancing the app's value in linking e-commerce with social platforms.
Refine
-
By rating
I used this app to connect facebook pixel to shopify account. It could have been better if there was a video walk through of this visually demonstrating the process. Instead I had to rely on youtube videos.
The app was very easy to use, just followed the prompts. Finished set up within just a few minutes. Perfect!
I couldn't complete it by phone and had to access my computer to complete the process. Thank you for making the process seamless on the computer.
i understand that shopify is using the facebook technology but i still find it a bit annoying. i wish there was less involvement with them but i get it nonetheless
Thanks for sharing your feedback! I deeply understand and appreciate your frustration and where you're coming from. Shopify thrives on change, in all forms, and in order to assist our merchants with extending their reach, this collaboration was necessary. I'd be happy to share some resources with you to help springboard your efforts with the Facebook Channel! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
This App is so poor only install if a) you are prepared to spend a lot of time attending to it, and b) are a highly experienced operator of Facebook Business Manager: multiple issues on setting up - then when set up is finally accomplished, ongoing random changes appear to the settings requiring further attention. Shopify Support of limited help as unable to access Facebook side of things to marry up. Not worth even one star.
Thank you for leaving a review and sharing your experience. While our app makes it easier to connect your store to Facebook, we are limited in what we can assist with if an error message is being sent by Facebook. In that regard, I'd like to hear more about the issues you are currently facing to ensure you are getting the support you need. I'll be sending you an email shortly to discuss. - Anna, Shopify Support
Facebook is a disaster. Unable to verify myself. Their verification process isn't working. Facebook's biz page messed up my Instagram account when I connected the two - couldn't have that special SHOP function on Instagram for my Shopify store without a Facebook page. Unable to connect with anyone for anything at anytime for assistance over there at Facebook. They're threatening to permanently disable the ad account in like 25 more days or something. So what. Go ahead. Who cares. I never had Facebook or Instagram up until a few months ago so very easy for me to kick them both to the curb. No more SHOP on Instagram because Facebook is lame. Poor Instagram. Anymore of this type of behavior, their marriage will be headed straight for a divorce. After reviewing my own ad spend on my various platforms, Facebook is ultimately doing me a favor. By permanently deactivating my ad account, they will have unintentionally saved me a ton of money and future heartache. When they finally deactivate it, I'll be sure to shut everything down and move on never to return again but will 1000% talk about the whole entire experience to EVERYONE. On the flip side, Shopify has been fantastic! Shopify does their best to assist on their end but they're even limited due to Facebook's lack of concern, commitment, or care. I truly believe the brilliant minds at Shopify could build something better and straight up compete. I would love that! That really would be amazing.
Hey there,
Lea here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear of the struggles you are facing with the deactivation of your Facebook Ad Account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Lea | Shopify
good njlnlm,kl,klm,kl,klm,klm,lk,lk,lk,lk,kjjhjhnpnoijl,lkninubuynklmnkjbuibklmcdjklcznkjcskjnnskcnekjvniurnc
This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
This time i was able to follow and understand the navigation. And I like the new features to help me better sort and analyze products not selling, number of hits and abandoned cart items.
Haven't had any issues. Everything connects well and nothing is too confusing to understand and allows me to understand what needs to be done to get make facebook platform up and running