Reviews (5,546)

Overall rating
4.1
Counts per rating level
  • 64% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting business growth and customer engagement through effective integration with social media. They appreciate the easy setup and product syncing, noting the platform's user-friendliness. The support team is also commended for their quick and efficient assistance, enhancing the app's value in linking e-commerce with social platforms.

October 3, 2020

I was previously using the Facebook shop and Instagram sales channels and all was working well. After being forced to delete the older ones and install this one, it will not work. I can't connect. It keeps showing many errors. It won't publish products. The old connections tags are all removed. It is a complete nightmare! Do not switch if you don't have to!

Runnin' R Ranch
United States
Almost 3 years using the app
Meta replied October 5, 2020

Thank you for letting us know your experience with the new Facebook app, we always want to hear how things are going from our merchants. I'm going to follow up with you over email, so we can make sure you're getting all the support you need. - Cíara, Shopify Support.

September 29, 2022

Can I get help from the Shopify support team? I am going to give it a chance even though I got rejected, stating Your shop can't be published.

HonestJewels
United States
3 months using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Please contact our Business Support team via this link for further assistance: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com

Thank you,
[Meta Support].

November 10, 2023

great

Electric ⚡️
United States
About 2 hours using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

November 15, 2020

While setting up my new Shopify store, the integration with Facebook and Shopify was seamless! It was easy to follow and simple.

Deal Darlings
United States
3 months using the app
February 17, 2021

Nice app, very easy to use. I am satisfied, highly recommend. Love Facebook, it helps to develop business.

58 Home
Ukraine
3 months using the app
January 20, 2021

Easy setup. Way faster than it used to be with manually adding pixels etc... Saved me a bunch of time

Aviko & Watts
United States
3 months using the app
Edited October 19, 2020

Easy to configure but when the products are integrated in Facebook shop, it displays all sorts of products, even the ones which are not available and are out of stock. How do i fix this?? Any help will be appreciated. thanks

PickyPicks
Pakistan
About 3 years using the app
September 8, 2020

It was very simple to use. Streamlined and easy to understand......not much more that needs to be said!

Feechie
United States
3 months using the app
Edited October 25, 2020

Super simple to use and effective. I was able to sync my Facebook ads account in less than 5 minutes.

PcknBuy
Costa Rica
3 months using the app
December 1, 2020

Thank you for the easy experience I had using your app to sign up for my catsnipped.com store. Totally easy.

Catsnipped
United States
3 months using the app