Reviews (5,549)

Overall rating
4.1
Counts per rating level
  • 64% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting business growth and customer engagement through effective integration with social media. They appreciate the easy setup and product syncing, noting the platform's user-friendliness. The support team is also commended for their quick and efficient assistance, enhancing the app's value in linking e-commerce with social platforms.

February 6, 2021

Great new interface and smooth login. I like being able to directly use my shopify products in Facebook.

Darts Direct
Australia
7 months using the app
July 7, 2021

Produkte die abgelehnt werden und dann aber korrigiert bzw. aus dem Sortiment genommen werden, sind von Facebook seit tagen nicht überprüft worden, dauert extrem lange. Commerce Center wird gesperrt wenn man fragt warum was das Problem genau ist, weil man selber nicht genau findet, wird ständig in die weitere Abteilung der Ball geworfen, es ist ein Suchen nach Wasser in der Wüste, es kostet extrem Zeit und Kraft.

Fatako Shop
Austria
7 months using the app
April 10, 2021

Hi this is very good app for advertising but i am first time using this facebook app i don't exactly how is it work

Amezoancom
India
7 months using the app
March 2, 2021

With the facebook app you have everything very comfortable and easy to use. I recommend it to all people so that you have more possibilities to publicize your products.

MORRIS
Spain
7 months using the app
Edited March 23, 2021

Perdon, pero me resulta realmente un incordio, intentar agregar Instagram shop & facebook. No me resulta para nada practico. Las veces que lo he hecho se me ha vuelto a desconectar y los artículos, en caso de variacion de precios, no se actualizan.

ROSARITO
Argentina
7 months using the app
Meta replied March 30, 2021

Gracias por la revista. Definitivamente suena como una situación estresante, particularmente que intentabas varias veces de conectar tus cuentas a la aplicación. Me gustaría tomar la oportunidad de analizar los errores que estás experimentando actualmente. Te enviaré un correo pronto para preguntar por más información. - Jamilah, Shopify Support

Edited October 1, 2020

I used this app to help get my bow shop started on Facebook. I was worried about it being hard to do but so far so good.

Dewdrops Buttons and Bows
United States
7 months using the app
April 19, 2022

Installed twice, but no integration with FB. App doesnt work.
Cannot get any reporting in Shopify of FB activity, or Shopify created campaigns in FB.

VitaGene
South Africa
7 months using the app
Meta replied April 20, 2022

Hey there,

Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Chris | Shopify

October 18, 2020

Fast set up - easy. Love that I can sell directly on Facebook to my family and friends, plus anyone else that's interested in purchasing my products.

TCB-CMS Retail Shop
United States
7 months using the app
March 11, 2021

I don't like how you have to reboot every month. It is kind of confusing and can instagram be separate from facebook? At least if one store is down then the other can be working. When you have a small business you are too busy to keep having to authenticate your store - change your passwords- and everything else involved.

Tarantula Clothing Company
United States
7 months using the app
November 27, 2022

Depuis la bascule sous meta, rien ne fonctionne, plus possible de faire une pub sur le canal de vente, gestion catastrophique des pixels

Ma Toile Personnalisée
France
7 months using the app
Meta replied November 28, 2022

Bonjour à tous !

Aaron ici avec Meta ! Merci d'avoir pris le temps de laisser un avis. Nous aimerions en savoir plus sur votre expérience avec l'application Facebook et Instagram et vous fournir toute l'aide dont vous pourriez avoir besoin. Si vous souhaitez obtenir de l'aide et que vous ne l'avez pas encore fait, veuillez nous contacter par l'intermédiaire de notre équipe d'assistance commerciale (https://www.facebook.com/business/help), afin que nous puissions vous garantir la meilleure expérience possible.

Nous vous remercions,

Aaron