Reviews (6,275)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the integration for its ability to tag products in posts, boosting visibility and sales. They find the setup process simple and the product synchronization seamless. The user-friendly interface aids in efficient sales and marketing management, while responsive customer support helps swiftly resolve issues, enhancing the user experience.
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Facebook is a disaster. Unable to verify myself. Their verification process isn't working. Facebook's biz page messed up my Instagram account when I connected the two - couldn't have that special SHOP function on Instagram for my Shopify store without a Facebook page. Unable to connect with anyone for anything at anytime for assistance over there at Facebook. They're threatening to permanently disable the ad account in like 25 more days or something. So what. Go ahead. Who cares. I never had Facebook or Instagram up until a few months ago so very easy for me to kick them both to the curb. No more SHOP on Instagram because Facebook is lame. Poor Instagram. Anymore of this type of behavior, their marriage will be headed straight for a divorce. After reviewing my own ad spend on my various platforms, Facebook is ultimately doing me a favor. By permanently deactivating my ad account, they will have unintentionally saved me a ton of money and future heartache. When they finally deactivate it, I'll be sure to shut everything down and move on never to return again but will 1000% talk about the whole entire experience to EVERYONE. On the flip side, Shopify has been fantastic! Shopify does their best to assist on their end but they're even limited due to Facebook's lack of concern, commitment, or care. I truly believe the brilliant minds at Shopify could build something better and straight up compete. I would love that! That really would be amazing.
Hey there,
Lea here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear of the struggles you are facing with the deactivation of your Facebook Ad Account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Lea | Shopify
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I have been restricted multiple times before, whenever I appeal, they give me no particular reason why I got restricted and now it seems my store has been restricted permanently from Facebook. No one is willing to help your store up and running again, very bad service from facebook.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
This time i was able to follow and understand the navigation. And I like the new features to help me better sort and analyze products not selling, number of hits and abandoned cart items.
Haven't had any issues. Everything connects well and nothing is too confusing to understand and allows me to understand what needs to be done to get make facebook platform up and running
I like how you automatically have an audience of friends and family without really advertising to find one
Not too bad to use but it can be a bit confusing. Could be a bit more user friendly. Less info and more links for assistance without long paragraphs
Thanks for sharing your feedback! I appreciate your honest, and candid thoughts! I'd love to hear more about your firsthand experience setting up the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
He usado esta aplicacion y me a parecidu una optima solucion para mejorar las ventas en nuestro sitio web
The app is giving us a temporary error on Facebook when trying to setup checkout on Facebook & Instagram. Facebook support tells us that the bank is not supported. We tried Chase, Wells Fargo and BB&T for payments and all are giving the same temporary error since January. Facebook support is useless and we were told by Shopify support to contact Facebook! Here is the error on the last screen: "A temporary problem occurred when trying to complete your request. Please try again later." This is not acceptable.
Thanks for taking the time to leave your review. That definitely sounds like a frustrating experience since Facebook was not able to help you with the error message or with adding your banking details. While we have no control over their payment methods/acceptance, I'd still like to ensure we have provided you the resources you need to contact them. I will be in touch shortly via email to connect with you. - Anna, Shopify Support
liked it a lot, I am working on marketing and selling on Facebook. my business im hoping will grow using this app as well.