Reviews (5,553)

Overall rating
4.1
Counts per rating level
  • 64% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting business growth and customer engagement through effective integration with social media. They appreciate the easy setup and product syncing, noting the platform's user-friendliness. The support team is also commended for their quick and efficient assistance, enhancing the app's value in linking e-commerce with social platforms.

December 22, 2020

Straight forward once you know all the steps to integrate. Would be great to have Instagram as well enabled in this region

Ted Baker London - Kosovo
Kosovo
Almost 3 years using the app
March 26, 2021

I used this app to help create my store and to also connect my store to my social medias easier. So far everything has been self explanatory, hopefully it continues to be the same.

JuiicyJazz
United States
3 months using the app
March 4, 2021

Easy to navigate! The process was simple to follow and made sense. Been looking to sell on FB for a long time, excited to be able to do it now.

capealoecollection
United States
3 months using the app
September 16, 2020

straight forward. Bit worried about it overriding the store I have just set up on fb though as it took a very long time for me to do

Spectrum Golf
United Kingdom
3 months using the app
Edited June 7, 2021

Cuidado con la instalación del píxel de vinculación de esta app, entra en conflicto con la cuenta publicitaria personal de Facebook, te deshabilitan la cuenta definitivamente al detectar 2 píxel de datos a un mismo dominio y no te permiten revisar la solicitud para poder restaurarla ni apelar el problema, no permite anunciarte desde la página de empresa y automáticamente te desvincula los anuncios de Instagram, el único soporte técnico de Facebook "www.facebook.com/business/help/support" lo gestiona otra empresa y no pueden solucionar absolutamente ningún problema, esa es la atención al cliente de "Facebook" donde no saben porque te han deshabilitado la cuenta y tampoco pueden hacer nada, parece de comedia, estoy arrepentido y no la recomiendo. Espero Shopify lo tenga en cuenta por que destrozan tu cuenta de fb y por consiguiente las ventas, me ha hecho más daño que un malware, no deberían permitirlo, Mucho Cuidado.

TROPIC WAY
Spain
Over 2 years using the app
July 5, 2021

This app is causing my pixel to misfire in multiple ways causing me sales. It’s also loading old products that aren’t even in my admin anymore and not new products. I’ve contacted shopify several times to be told pixel issues are facebooks problem. I spent 6 days messaging with facebooks useless team to be told it’s not their problem because it’s through this shopify app. This is losing me money because my ads can’t optimize due to bad data. I’ve uninstalled and reinstalled it several times and the problems don’t get better. I’ve asked shopify to delete this app and remove any old code and I’ll see if a complete clear out and reinstall improves it. I’ll remove this review if the problems get worked out.

Bird And Bear Shop
Canada
Over 2 years using the app
Meta replied July 6, 2021

Hey there,

Luke here from Shopify Support.

Your feedback is greatly appreciated and I want to thank you for taking the time to share your experience of the Facebook Channel. I'm sorry to hear about the issues you're facing with your Facebook Pixel. Our technical support team has reached out to you via email to continue supporting you and working on the issue there.

Luke | Shopify Support

October 19, 2020

Super easy to work with and modern. I love also the new updates. Facebook is the best at advertising

Female Stripe
Hungary
3 months using the app
September 28, 2020

not difficult to set up but I do have a concern regarding some products with multiple images not uploading correctly that I'm hoping someone can assist me with.

Something To Wear
United States
Almost 3 years using the app
Meta replied September 29, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

October 19, 2020

Works nice - big thanks for this app facebook. its way better then the old app. nice update facebook.

gesegnet
Germany
3 months using the app
January 20, 2021

Terrible now! Soon as I updated the app my account is no longer working. This is terrible. Facebook really needs to fix this bug or whatever is wrong. I never had a problem with my account before

7Kouture
United States
Over 2 years using the app
Meta replied January 22, 2021

Thanks for sharing your feedback! I can understand the frustration of not having your account function the way you need it to. I'd be more than happy to investigate this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support