Reviews (5,553)

Overall rating
4.1
Counts per rating level
  • 64% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting business growth and customer engagement through effective integration with social media. They appreciate the easy setup and product syncing, noting the platform's user-friendliness. The support team is also commended for their quick and efficient assistance, enhancing the app's value in linking e-commerce with social platforms.

March 11, 2021

I don't like how you have to reboot every month. It is kind of confusing and can instagram be separate from facebook? At least if one store is down then the other can be working. When you have a small business you are too busy to keep having to authenticate your store - change your passwords- and everything else involved.

Tarantula Clothing Company
United States
7 months using the app
November 27, 2022

Depuis la bascule sous meta, rien ne fonctionne, plus possible de faire une pub sur le canal de vente, gestion catastrophique des pixels

Ma Toile Personnalisée
France
7 months using the app
Meta replied November 28, 2022

Bonjour à tous !

Aaron ici avec Meta ! Merci d'avoir pris le temps de laisser un avis. Nous aimerions en savoir plus sur votre expérience avec l'application Facebook et Instagram et vous fournir toute l'aide dont vous pourriez avoir besoin. Si vous souhaitez obtenir de l'aide et que vous ne l'avez pas encore fait, veuillez nous contacter par l'intermédiaire de notre équipe d'assistance commerciale (https://www.facebook.com/business/help), afin que nous puissions vous garantir la meilleure expérience possible.

Nous vous remercions,

Aaron

January 18, 2021

j'ai utiliser cette application pour nous faire connaître et je suis satisfait ! je recommande au nouveaux arrivant

24Sensations™
France
7 months using the app
June 10, 2022

Connecting my shop to Instagram via Facebook has to be one of the most time-consuming and annoying processes I have ever done.

Threadorable
United States
7 months using the app
Meta replied June 13, 2022

Hi there!

Paola here with Shopify. Thank you for taking the time to let us know about your experience with the Facebook Channel app, we truly appreciate it!

I can definitely sympathize with your efforts and time spent on connecting the platforms. Facebook requires very specific permissions for you to be able to connect your accounts to Shopify. I will be reaching out to you shortly with more details and to make sure you are receiving the assistance you need during the process.

Talk to you soon!

Paola | Shopify

November 17, 2020

e batallado un poco con la configuracion, pero al final si es buena herramienta para ventas en facebook.

TREAD ShoeBoutique
Mexico
7 months using the app
December 2, 2020

I used this app to help out my ecommerce pet supplement site. So far I have found this to be user friendly

Josie Bear Treats
United States
7 months using the app
Edited October 7, 2020

I used this app to bring more sales for my business and made my customers more happy and satisfied. Excellent app for doing business online.

Neon Glow
United Kingdom
7 months using the app
November 14, 2023

Certainly helpful with exposing our company to new customers we may not have reached .

CLDUNLTD
United States
3 months using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

December 29, 2020

je nais pas encore tester reste a voire si les produit vont sur le facebook et que les client soit satisfait

Gosset-Shop Site Officiel
France
7 months using the app
Meta replied December 30, 2020

Merci d'avoir pris le temps de laisser un avis. Les commentaires des marchands sont très importants pour nous. Cela étant dit, j'aimerais m'assurer que vous tirez le meilleur parti de notre application, c'est pourquoi je vous enverrai bientôt un e-mail. J'attends votre réponse avec impatience. - Anna, Shopify Support

October 18, 2020

Yeah. I really enjoy this app so much, it is the best. I can't go a day without thinking of using this app. Ichiban.

The Knighted
United States
7 months using the app