Facebook & Instagram , 4,695 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 12, 2021

I just started using it. I was a little confused at first but that was mainly because I really wasn't reading the instructions.

Zane Wylie Skulls
United States
About 1 month using the app
December 9, 2020

Shopify is a lot better at giving help than you are. Shopify and Facebook should combine support services. It was difficult and I still have issues.

Tea Prints by Reed Slater
United States
About 1 year using the app
September 19, 2022

great channel to promote leads and sales! Wish you provided more quick technical support to customers!

Pharaoh Marble Furniture
Australia
About 1 year using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Thank you,
Meta Support

February 19, 2021

We are very happy with this app so far, we came across some problems during set up, which were resolved quickly by Shopify support. We look forward to using this ap to increase our store audience.

P.S. FIORENZA
Italy
About 1 month using the app
April 12, 2021

great.Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

CatBog
Vietnam
About 1 month using the app
January 28, 2023

I need help connecting my view store on instagram i did everything fb and instagram asked me to do c

SoulTreebeadingco
United States
About 1 year using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].

October 13, 2021

During setup Instagram business bccount cannot be detected. What is the reason? It's already owned by the business manager. Please help.

Chic Oz Couture
United Arab Emirates
11 months using the app
Meta replied October 18, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel specifically on-boarding Instagram. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.

Adil | Shopify

October 1, 2020

Easy to install and provides the integration for far reaching ecommerce sustainability to enable scaleable growth.

G-Actives Design Activewear
Australia
About 1 month using the app
November 22, 2020

Great and fast experience, had trouble accepting terms and conditions, did let me proceed, had to try multiple times

Amber Noir
Sweden
About 1 year using the app
September 14, 2020

i used this app to help me to do business better than any other places. I really like how it does businesses to benefit everyone they use. It would be nice if it did business better than anyone. I am very excited to join these it might help me to build my business to the main purpose. If can they do that for me i'm super excited. I'm looking forward to get out of the rat races hoping this APP will help make me rich one day and fulfill my dreams. This is the first time i'm involve of doing something like this to guide me to find my real dreams in life.

Titala
Australia
About 1 month using the app