Facebook & Instagram , 4,722 reviews
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I just started using it. I was a little confused at first but that was mainly because I really wasn't reading the instructions.
Shopify is a lot better at giving help than you are. Shopify and Facebook should combine support services. It was difficult and I still have issues.
great channel to promote leads and sales! Wish you provided more quick technical support to customers!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
Meta Support
We are very happy with this app so far, we came across some problems during set up, which were resolved quickly by Shopify support. We look forward to using this ap to increase our store audience.
great.Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
During setup Instagram business bccount cannot be detected. What is the reason? It's already owned by the business manager. Please help.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel specifically on-boarding Instagram. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up line of communication and get this issue resolved.
Adil | Shopify
I need help connecting my view store on instagram i did everything fb and instagram asked me to do c
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
I've just spent the last few hours going round in circles, trying to connect my Instagram account so I can tag my products and I keep getting the same "Sorry, something went wrong" can your help to solve this problem please?
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Easy to install and provides the integration for far reaching ecommerce sustainability to enable scaleable growth.
Great and fast experience, had trouble accepting terms and conditions, did let me proceed, had to try multiple times