Reviews (5,347)
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It works, but it does not connect to the add manager from Facebook. I Have to run it directly from Facebook.
It only worked to connect Shopify with facebook in a safari window. I tried for a week in chrome and an incognito window since support at facebook said that it would not matter and that facebook should work best in chrome. Facebook chose what picture to display of every produkt, and I have not been able to find where to change that. Facebook only display some of the produkt and not all of them. trying to send the review doesn't work either.
Thanks for taking the time to share your experience. It sounds like you are experiencing a few issues with the app and I would like to look further into this for you. I will be sending you an email to ask for more details soon. - Anna, Shopify Support
Conversions API is not syncing correctly. It says partner integration data has not been flowing for close to a month. FB Support and Shopify Support have not been helpful solving for the issue, all they do is say to disconnect and reconnect and we've done that loads of times at this point. Pixel data is fine, server data is not.
Hi there! Spencer here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you've been having with your Pixel - there are many moving parts to the Facebook Channel so I'm going to look into this further to find out the issue, and follow up with you in an email to open up the lines of communication here so I can see if I can get you up and running. Spencer | Shopify
Why this app isn’t compatible with your store，Obviously this is a program aimed at Chinese merchants and is not allowed to open!I am very frustrated. Facebook has become more and more effective in suppressing China!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing using the Facebook Channel. Supported Markets are determined by Facebook and Shopify has no hand in this decision. However, I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
Super user friendly could not have asked for a better way to set up an account. I would so recommend.
I actually really liked it and Facebook has been amazing to help grow my business. Using direct links help my customers
I really like it, is ease to use, help me to promote my products, help to share my videos and pictures with to many people.
So good. Such an easy way to make sure you get everything set up and do it correctly. Thank you for this service.
Easy to setup. I set up a Facebook ads account and pixel first then added this channel and it went really smoothly.
Helpful for selling on Facebook, listed multiple products on facebook through the app. Would recommend to other sellers.