Reviews (5,347)

Overall rating
4
Counts per rating level
  • 63% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 14, 2020

This app can allow me to further my experience in the ecommerce world and help be grow my online business online professionally.

CrwnJewels Collection
Australia
Over 1 year using the app
September 22, 2020

It is very helpful and easy to set up, very recommend to apply this app to gain more sale for your store.

BoutiqueDeEveC
United States
Over 1 year using the app
March 22, 2021

Well, for the moment i am in the process of programming my companion on facebook everything seems good except that this is my first expérience, suddenly i always have to redo the actions to master them well.

TOP SEHOUL
Morocco
About 2 months using the app
September 5, 2020

Very helpful, I love it! It really helps me with my store! Great app to use to start your store!!!!!

Shawtie Beauty
United States
About 2 months using the app
October 14, 2021

Está aparecendo o erro: "Um problema técnico impediu o carregamento da página. Recarregue, visite outra página no Facebook ou tente novamente mais tarde." Com isso eu não consigo configurar o pixel na minha loja

Lynda Store
Brazil
Over 1 year using the app
August 10, 2022

I’ve been trying to connect my Facebook account and instagram, but it keeps saying error. How am I able to get assistance since I can’t speak to a live agent.

Tluxe
United States
Over 1 year using the app
Meta replied August 11, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand you have been having trouble contacting our support team. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.

Charlotte | Shopify

September 24, 2020

It helped get things set up which is nice. :) This wasn't available when I set up my previous store.

Free Range Gardener
United States
Over 1 year using the app
July 4, 2023

This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can.

Three B’s and a Pod Boutique
United States
Over 1 year using the app
Meta replied July 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

November 18, 2020

Very easy to set up, unlike some apps. The steps were easy to understand, although there were some products which couldn't be displayed this however was outlined in the setup what I needed to do as there was info missing. So thanks for the easy steps to follow.

Best Viral Products
New Zealand
About 2 months using the app
Edited July 2, 2021

Estou com problema muito grave no pixel do Shopify no facebook , que está praticamente zerando minhas campanhas de conversao no gerador de anúncio , desde que foi adotado a API de conversão do Facebook na minha página automaticamente, há mais de uma semana . Tive um retorno do suporte da shopify que era pra ignorar os vários erros de duplicação e external erro ; que isso não afetaria o desempenho , fato que não corresponde com a realidade , pois além dos resultados da campanhas terem praticamente zerado , todo dia aparece erro novo e até hoje não foi dada uma solução para o resolver o problema .

Clutch Store LTDA
Brazil
Over 1 year using the app