Reviews (5,352)

Overall rating
4
Counts per rating level
  • 63% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited October 8, 2020

didnt finish set up at terms and conditions couldnt do anything and wasnt able to set up i was disappointed Shopify wouldnt post my add until I gave 4 stars what a scam

Bluesky Gel
Australia
Over 1 year using the app
Meta replied October 9, 2020

Thank you for taking the time to share your feedback. While reviews are important to understand our merchant experience, they are 100% optional to leave and can be changed and edited by yourself at any time. I'll be following up via email shortly to see if you have any further comments or issues to address. - Veena, Shopify Support

Edited February 2, 2021

trying it for first time look fantastic hope it will help to increase sales of my shop and do good with e-commerce. hope it is great

Asian department store
Japan
Over 1 year using the app
November 9, 2021

They ALWAYS have problems and support doesn't fix it for weeks if they even find a solution. I haven't been paid in weeks, returns aren't working and much much more. I do not recommend because I have had nothing but issues.

Sincerely Yours
United States
About 1 year using the app
Meta replied November 12, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with your payouts and returns (amongst others). I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you get the Facebook Channel working as it should.

Robyn | Shopify

Edited September 17, 2020

it helps a lot in business ..recommended apps
great apps

northtrendys
Philippines
About 1 month using the app
September 21, 2020

Love it, so much easier than before where you had to connect your pixel and it did nothing, now I don't have to worry about it. Very easy to use.

Vivid Trees
United States
About 1 month using the app
Edited February 8, 2021

La opción de vincular la venta de productos y no tener que cargarlos todos de nuevo es increíble. Además de los pasos a seguir que no son nada complicados.

Ecovanity Shop
Mexico
About 1 month using the app
November 12, 2020

I use this app to network and market. I started recently and already began networking with business owners.

kreationsb
United States
About 1 month using the app
September 11, 2020

Still learning, I really appreciate it though. It's the easiest form of figuring out sales through Facebook I've ever been through and the fact that there's pretty much a guided learning process to go along with everything is truly fantastic.

The Lucks Company
United States
About 1 month using the app
October 7, 2020

j'utilise cette application pour m aidez pour mes compagne ads facebook.
ciblage très avancer et résultat énorme

munerashop
Morocco
About 1 month using the app
December 4, 2020

Totally disabled my Facebook account when I tried to connnect. Absolutely no support from Facebook and so far no support from Shopify either. I have tried Shopify support and they basically wash their hands of it and say it's a FB issue. Now I can't access my FB business page because of this. I WOULD NOT download and use this app if you value continued access to your FB account.

Sassy But Classy By Sue
Canada
About 1 year using the app
Meta replied December 7, 2020

Thank you for taking the time to share your experience. I can definitely understand how it would not be ideal to have your Facebook account disabled and the frustration this would cause. Please know when it comes to account eligibility, Facebook has complete control over this aspect so I'd like to ensure you have the proper resources to get this resolved. I will be in touch via email soon. Look forward to hearing back. - Anna, Shopify Support